Akasha Spa and Salon
Salt Lake City, UT 84111
Phone: (801) 364-3330
03/11/2008 Posted by kayfx65
this is the ABSOLUTELY WORST spa i have ever visited in my life. the staff was absolutely rude and unprofessional, and the place was disgusting. i specifically asked for a female massage therapist, and they gave me a male. he came inside from smoking his cigarette and took off his leather jacket and just started to give me my massage. secondly, i received a pedicure, and i was told to put my socks and shoes back on when the paint on my toenails were still wet. my pedicure was ruined and they did not offer to touch my nails up. after that, i got my hair colored blonde with black underneath. the stylist totally ignored me when doing my hair and talked to the other employees, and left my hair to sit for over an hour. she spotted my blonde hair with black splotches and then made me wait for another half hour. i finally got angry enough to tell her that i didn't want her to touch my hair anymore. lastly, when i got in my car and was about to leave, the receptionist chased me down and made me come back inside. she insisted that i didn't pay, and that they didn't have my credit card number saved, when i had paid for the services prior to my appointment. the manager accused me of not paying and took down all my information as if she were going to report me to the police. when i got home, i called them to give them my card number. after it was all sorted out and we had hung up, their receptionist called me to tell me how rude i was and threatened me to never make an appointment with them again.
Pros: NONE
Cons: rude and unprofessional employees, dirty building, stressful atmosphere, poorly designed website, awful customer service
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