Salt Island Adventures-Great Salt Lake State Marina-Dinner Cruise
Salt Lake City, UT 84104
Phone: (801) 252-9336
02/22/2007 Posted by vaexyl
Basics: Fiance and I went on a sunset Valentines dinner cruise. It lasted 1.5 hours. Pricing – A mandatory 20% tip per couple based off of the total cost ($108) for the crew. This “tip” was suddenly imposed upon each couple at the end of the evening. The company website mentioned a 18% mandatory tip for parties of 10 or more, but said nothing of 20% for a party of two. We felt that given the quality of the dinner that was served, as well as the service, the extra taxing was unjustified and said a lot about the greed of the owners. Drinks were also billed for at the end of the trip. In my previous experience, most non-alcoholic drinks are included in meals you are billed for before hand. Dumping a previously unmentioned charge on each couple at the end of the evening was in bad taste, and a testament to their general lack of concern for their customer’s experience. Environment – Couples were packed together before small tables within the dinning area. Especially disconcerting given the fact that it was pitched as being a “romantic environment.” Romantic, perhaps, if (as a man) I was interested in the man leaning next to me. Also, as the evening progressed the windows of the ship fogged up, preventing us from viewing the lake. The owner came by with a towel, wiping them down, but 2 mins later they where fogged up again. Food – Food was decent, though not delectable. Customers were served a pre-dinner salad, a 6 oz piece of meat and sides of baby carrots and potatoes. It was a meal I could have prepared at home in 15mins. Couples were served their food & then the crew immediately congregated to the ship’s small bar to chat with each other. Our drinks were not refilled once during the course of the evening. It was this quality of service that really made the additional end of evening bill even more irritating. Overall: Obviously, I was disgruntled after this our experience. I would recommend people save their time and money and skip this one.
Pros: Short duration
Cons: Overpriced given quality, poor environment, average food, unprepared for conditions
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