07/16/09

terrible food bad customer service

by tiff02

I live 5 mins from jordan landing. it took them 2 hrs to deliver. i ordered online and tipped before hand. I had company over and was embarassed to serve this awful food. it arrived cold and greasy. parts of the order where missing. called and complained they could care less. go else where for your chinese.

• Cons: 2 hr delivery for bad food

06/06/09

Not very consisitant.

by JKSLC

I have ordered from Sampan for the last time. I have had them deliver about 10 times in the last few months and I can say their food is very inconsistant. Of the 10 orders maybe 3 were acceptable. Most everything seems to come soaking in disgusting amounts of oil especially their Chow Mein. A lot of the dish's taste the same. The sauces are very very bland.

The p*t stickers are like the little meatballs you get from costco wrapped in some dough and steamed. I bit into one and got a mouth full of grease. Then threw the rest in the trash.

All the chicken dish's I have tried have the same gigantic stringy chunks of tough meat.

I can find nothing authentic about this "asian" cuisine.

• Pros: Timely Delivery, Large Portions
• Cons: Large Portions of Poor Food

04/03/09

Good Chinese

by pyramidseeker

Just like any good Chinese place if you order on Fri. or Sat. night you will have to wait. The food is awesome and very generous portions are given. The resturant is very stylish with modern decor.. I dont know what happen to some of the other reviewers, but one time they forgot my paper-wrapped-chicken and the owner dropped them off instantly at my house and also gave me extra ones. I would strongly recommend Sampan.

• Pros: frest ingredients and big portions,
• Cons: What are the drawbacks?

10/13/08

Just YUM what else can you say?

by jeffisfresh

I just had a party of 10 the other day come in and eat some great chinese food! If your vegetarian this is the place for you plenty of choices without meat! Veggie Egg Rolls were just killer!!! My wife seemed to enjoy Tommy (the server) his friendly service and also being like a big brother to our son just treating him really good! But if another big occasion is coming I'm thinking Sampan!

• Pros: Great for BIG parties!!!!

09/24/08

Yummy Food!

by aaron1960

Oh man I just had some sampan the other month but I'm coming down to SLC for some of the best chinese!! I highly recommend House Special Lo Mein!! Also the servers are the best!! but beware for some white server girl she looks like a drugie and that kind of creeps me out but overall the food the servers are the best!!!!!!!

• Pros: Free Parking

08/31/08

No more Sampan

by MissKim777

USED to be the best, quicker-than-promised delivery and good food. Ordered Sampan regularly for years. Something changed. Food quality went drastically downhill; and the last time I ordered (and PRE-PAID plus tip), I waited over 2 hours (they are 2 minutes from my house) for food that never came. I cancelled the order and never got a full refund, despite having been told on the phone they credited my card, and after subsequent repeated emails requesting one. I am done with Sampan. I order Dragon Diner now.

• Pros: Free Parking
• Cons: Not the food it used to be. Quality is a crapshoot. Delivery pathetic.

08/24/08

Ordered food online, never came

by hungryperson846

This place is not worth it. We ordered food for delivery and after 2 hours it never showed up. Calling the place resulted in an answering machine saying they were closed. Don't bother, just order a pizza

• Pros: none
• Cons: food never came

08/14/08

mike dean delivery boy is the best!

by tac842

so the food was ok, but mike dean made my order with his fast and personable delivery. thanks mike, ill never forget you.

08/24/07

Longest delivery time - worst customer service

by whatever28

We had heard that Sampan was the best Chinese restaurant ever so we decided to give them a try. After being told they were running behind and our wait would be an hour we decided to stick with our order. After all, if they were as good as everyone says then they're worth the wait, right? WRONG!

After 2 hours and no food we called the manager (Jordan's landing location) who told us "It hasn't been 2 hours...it's only been one hour and 53 minutes...you don't need to exaggerate." Wow. Needless to say we didn't get any credit, discount, or even an apology.

Note to the manager...if your business is so inept that you can't deliver Chinese food in less than 2 hours (when Chinese food is known for being made fast) at least spend all that extra time practicing your customer service skills. Arguing with customers over an 8 minute discrepancy is ridiculous - especially when they have been waiting HOURS for some food.

It doesn't matter how good the food at SAMPAN is...it's not worth the wait and the lack of service!

• Cons: Delivery time, customer service

05/31/07

best chinese food nightmare anywhere!

by foodiefoodson

I live on the east bench and have found a definate shortage of chinese food restaraunts that deliver in the area. EVERY time the roomies and i feel the cravings for some chinese delivery, we go through the same ritual. someone shouts out "NO SAMPAN!" another shouts back with "i know, but what are our options?"..I personally will never ever order from this restaraunt again! Here are the things that are GAURANTEED! First, they will ALWAYS qoute you a delivery time of an hour and a half! And, they WILL take an hour and a half or longer, i promise you. Second, Something WILL be missing from your order EVERY time! { this has become a pretty fun game for us, to see which one of us will be the victim of the order!} From missing spring rolls, to missing entrees even?...EVERY TIME?

So, you think to yourself, this is ridiculous! We waited this long, and even paid an additional four dollar delivery charge {for a relatively short drive!} and we're missing something! I'm calling the restaraunt!...Where they will happily quote you another hour and a half to remedy the situation. So you say, nevermind, give me a credit, and i will include it in my next order...{as you laugh to yourself for already Knowing that another Sampan order is in your future! Awesome!} And, i kid you not, your credited order will not arrive, as you expected, with your next order....yes folks, they forgot it again. Thanks Sampan! And kiss me goodbye!