Breathe Day Spa

03/27/2008 Posted by rascalmama

My sister and I used to be huge fans of Breathe. I dropped about $300 a month at the spa back in the day. I the past year and a half, they have lost all of their "good" aestheticians and replaced them with tehcnicians who have no clue what they are talking about and just try to sell you product during your entire service. We book a spa day package every year for our birthday, and even though we hadn't been liking Breathe very much, we decided to give it one last shot. From the minute we walked in the door, the front desk staff was rude and dismissive. The attendant said I had no record on file, even though I had been going there for 6 years. They had lost all my information, especially the important note that said I am highly sensitive to a certain brand of wax they used. I asked the attendant to note that I had brought my own Breathe spa robe that I had purchased two years prior so they wouldn't think I was stealing it. She gave me a vague "Yeah, ok" and just went right on ignoring us. We went back into the tea room expecting to wait ten minutes until our facials. Well, come to find out they had accidently booked our facials for an hour later, so we had to sit in the dark room with nothing to read or do for an hour. We finally got into our facial room. I had requested an eyebrow wax and a 60 minute facial. Well, come to find out the technician starting timing me from the minute she turned the light on to wax my brows. It took her 25 minutes to work on my brows and then she hurried through my facial, which was supposed to be an hour! It was the worst facial I have ever had! At the end of our day, we went to check out and a new girl was at the front desk. She was the rudest person I have ever met in my life! She accused me of stealing a robe as we were leaving. I could go on and on about how horrid this spa has become but there isn't enough space. It is not worth the money! Used to be great 2 years ago, horrid now. I recommend the Kura Door! Pricey, but worth it!

Pros: I like the decor, and they have some good products.

Cons: Rudest staff ever, inexperienced technicians, new management every 3 months

11/02/2007 Posted by saltlake

Had one of the best massages ever! However, they are hard to get into, unless you call way in advance.

Pros: Great massage with Amy.

Cons: Book in advance

10/12/2007 Posted by sararln

My first and last visit to Breathe Day Spa consisted of an overpriced massage that was nothing to write home about - I've had 10x better from my boyfriend. I paid $30 extra for a scalp massage that consisted mostly of the girl gently spreading oil all over my face. wtf??? In addition, I was told that I did not need to present the gift certificate that I had purchased for my mother last Christmas. I was told more than once while booking the appointment that if we could not find the actual gift certificate, the spa could find it in the system, and that this was not a problem. When I mentioned that we would try to track it down, the girl confidently responded and I quote "Don't bother". When my mother arrived on the day of our appointment, she was told that she absolutely HAD to have the actual gift certificate, that there was no way for the Breathe Staff to locate this otherwise. I wound up having to pay for the service, find the gift certificate (luckily), and bring it in for a refund. This was a major hassle that could have been avoided had the girl told me this when I booked the appointment. I understand and appreciate the fact that the girl who booked the appt obviously had no idea what she was talking about. I understand and appreciate the fact that the staff could not look up the gift certificate in their system. What was extremely frustrating was the way they handled the entire situation. Not once did anyone apologize for the misunderstanding. Instead, the girls at the counter more or less called me a liar, saying that they would never have said what they did over the phone. My recent experience at Breathe Day Spa left me feeling uptight, agitated and extremely disappointed. Isn't this the exact opposite of the way a day at the spa is supposed to make a customer feel? Especially after dropping $500 for their lackluster service. I am sad to say that I would never recommend Breathe Day Spa to any of my friends - nor to my enemies.

Pros: Kandie the Nail Technician was the highlight of my experience

Cons: Parking, Massage Technique, Price, Professionalism

02/08/2007 Posted by sgarouf

I have been to this spa and had many different services. Everything has been out-of-this-world wonderful! The reception area is inviting and has a lot of interesting items to buy. The changing rooms are large beautiful bathrooms, some with showers. The waiting area is inviting and cozy. They bring you a little tray of refreshments, which is nice. I have never had a bad technician at this spa. Try the Shirodhara. It's AMAZING!

Pros: GREAT ambience

Cons: None

11/24/2006 Posted by nspice

A perfect get away from the everyday life. The Spa's ambiance saduces you with its luxury the moment you walk in and the friendly professional stuff makes sure you relax and enjoy your experience until the moment you walk out. Get some calming camomile tea before your treatment, and visit the vanity room before you leave the spa.

11/03/2006 Posted by blueeyedpease

i love how breathe does the unexpected. they give you a snack, a beverage, a hot eucalyptus face towel, and a warm neck wrap before your service. i don't know of any other spa that does that! you are very unrushed, and you get to use any of the amenities there if you please after your service. and there is always someone there to take care of you. by far the best spa I've EVER been to!!

Pros: EVERYTHING!!!!

Cons: i would suggest them to upgrade to more treatment rooms, a little big bigger of a spa

06/02/2006 Posted by chattenoire

My friend and I had the a fabulous afternoon with one of the spa packages. The people are charming, the facility beautiful and the quality of services is superb. I could love there!

02/08/2006 Posted by dhowland

I have been to a number of day spas and this is by far the best. As a guy it is a little awkward at some places but Breathe is excellent.

Pros: Relaxing, Ambiance

Cons: Bigger robes

01/21/2006 Posted by latertater

Another awesome experience at Breathe - first class treatment and staff great again...Thanks for continuing to make the time there well worth the money.

01/21/2006 Posted by lrparke

This is the best Spa I have found in the valley and I have been to several. They truly know how to pamper you.