The Grand America Hotel

06/21/2008 Posted by slcbride

This hotel is beautiful - marble bathrooms, large open rooms, gorgeous wallcoverings, fabulous lighting, etc. However, their customer service leaves much to be desired. Their event planners are unfriendly and difficult to work with. Planning a party should be a happy and fun thing; when plans change, event planners need to realize that their job is to make one want to return and schedule an event again and encourage future clients to book these rooms. I found this not to be the case at this hotel and would not recommend it for events.

Pros: Beautiful furnishings, wonderful rooms, great ambience

Cons: Very Difficult to plan events

06/09/2008 Posted by havanavanna

The hotel's event planners are horrible to deal with here. I've helped plan many parties in my career -- and this is a first for me. I've never seen a hotel treat their soon-to-be guests with such disdain and rudeness. I've been to many events at lesser (and a lot nicer, too) hotels than this around the country and gotten much better service. They are NOT easy to deal with and have given us all a headache. Maybe they thought this was a one-time shot with me so they didn't care if they got my business. I'm glad to say that they're right -- this is it. I will not host an event here as long as I can help it. What's so sad is that we were all so excited about this hotel. We had heard other great reviews so we thought it was a win-win here. Instead, it has been anything but that. It's been surprisingly very bad. I cannot recommend this hotel for anyone thinking of throwing an event. Save your time, money and Advil!! Go elsewhere!

02/15/2008 Posted by pabomome

The massage I received was very good however the front desk staff of the spa needs to learn how to act like professionals, they were too busy with personal games and interests to pay proper attention to clients. The changing area is tiny for such a huge locker room, shower was small and very average. The only thing grand about this spa was the name.

Pros: location

Cons: attitude

07/08/2007 Posted by lindseyrocksursocks

I live in salt lake, and i recently stayed here with my boyfriend for a romantic evening. it was amazing. the room was beautiful, the property is amazing. all amenities went above and beyond my expectations. the room rates are very high, and be prepared to pay money for everything. but it's worth it. the location is even nice. we were able to catch trax right outside the hotel and get dinner and go to a show. it was a great night. :)

Pros: Staff, atmosphere, room

Cons: price, fees

10/31/2006 Posted by tkap0

The Grand America and its sister hotel, the Little America are two of the nicest hotels in Salt Lake. The Grand America is a five star hotel with prices and service to match.

Pros: Beautiful hotel property

08/25/2006 Posted by katoboy

Beautiful room, service and ammenities. Room service was far outstanding to dinner in the Garden Room. The eggs benedict at breakfast were outstanding!

Pros: Ambience, quality of service, food.

Cons: High price, but expected for the experience.

09/04/2005 Posted by zaqqaz

What a BEAUTIFUL HOTEL! The rooms are AMAZING! I can't wait to go back!

06/25/2003 Posted by tlbeaty

It is unbelievable to see this hotel. Youve got to see it to believe it. The Hotel is built of solid Granite even on the roof. Beautiful Art, Woodwork, Fountains...Marble of every color. OVER 170 Chandeliers. The ones in the ballroom are the largest Brass and Crystal ones ever made. The guest rooms are so well appointed they make you feel like a king. This place just goes on and on... The staff is as personsable as you would find at any great luxury hotel. Worth a stop over in Salt Lake to tell your friends about. The price was also a steal for such a GRAND EXPERIENCE. The Secret is out, the price has got to go up so get there before it does.

Pros: Grand Luxury, Inexpensive, Warm

Cons: Cheap Price

05/22/2003 Posted by drewizard

This IS a five star hotel for all you people who are wondering. And this IS the nicest hotel in Utah. And no matter what the negetive reviews say, you have to see this place for yourself, because you need your own opinion. But I think that this IS one of the top places to star, I mean stay, in the world. The amenities are UNBEATABLE. See for yourself! Read the review called "Grand is Right" because it will give you a "tour" of this real (or is it) hotel.

Pros: quiet indoor pool, very helpfull staff, very luxiorius

01/24/2003 Posted by jgmcclain

We spent two nights at the Grand America and used it as a base for our Christmas shopping in downtown Salt Lake. The room, the decor, the overall ambiance of the hotel were all on par with the finest hotels I have stayed in in Europe. It is a great addition to the Salt Lake scene.

Pros: World class elegance, Furnishings, Room size

Cons: Location