10/22/09

Great Food and finally Great service

by Fun girl

I went to the CB as I have many times before but this time I was expecting the same aweful service ( i only tolerated because i love the food) but this time was treated GREAT??? I mentioned the old crappy service and was informed that they finally fired the beast of a waitress that has worked there so long! All I can say is it's about dang time, I had a good time with greatfood and a cold coors! I am excited to tell all my friends that the CB is new and improved due to the new fun young staff!!!! But can i please get some fries??

• Pros: Amazing Burger fun place fun staff
• Cons: No french fries

03/02/09

A lot of character

by Joe173

This place has a lot of character, which I think is what has sustained it through the years. If you're looking for a place steeped in local tradition, this is it. If you're looking for exceptional food, there are better options.

Cotton Bottom is no longer "smoke filled" since, as of Jan 1, 2009, the Utah Indoor Clean Air Act also applies to taverns and private clubs. As of March 2, 2009 there was no detectable smoke odor.

The server was friendly, professional and efficient. I was there at 4:30pm (the bar was full and the tables about half full) and there was only one server/barkeep, but he kept up well with the patrons.

The garlic burger was above average but not exceptional. It was a little dry and lacked excitement. It had two layers of processed cheese--one orange (American) and one white (faux Swiss). It would really benefit from a thick layer of real cheese. Contrary to previous reviews, it was not served on sourdough. Rather, it was served on a large hunk of hoagie roll, much akin to french bread (only softer).

They do not serve fries at the Cotton Bottom, which I missed--only plain Lays chips. On the upside, the draft beer was ICE cold.

• Pros: Very cold beer, unique ambience
• Cons: Limited seating

01/27/09

Cotton Bottom beats all

by buggyburger

2 things to mention here. First, the Cotton Bottom is BY FAR one of the greatest places in the world, and trust me, being in the Navy for 20 years, I mean world. Great food, great service, great atmosphire and great staff. It's places like this that make any city great. Second, it's all about attitude when you go to a place like this. (If you drive a Volvo stay home) and let you mommy wipe your tush with a soft wipe. You go to a burger joint that serves beer and you complain that there is ciggy smoke in the air? Duh. Drive you Volvo to church if you want clean air. Our waiter was fantastic. Friendly, remembered names, orders and checked back very often. And the food was, as usual, out of this world. Trust me, if this place hasn't been featured on the food network, it soon will be. Crisp toppings, great fries all around great. How they abtain that great garlic flavor in the burgers I'll never know? Must be a very well seasoned grill? I have and always will recommend The Cotton Bottom to friends, family and strangers on the street. Friend come to town they don't even ask wher we are going to eat. And they love it. I think some come not because they like me but know that we will be eating there. Ten Stars if I could.

• Pros: All around great place
• Cons: None

11/20/08

RUDE, RUDE, RUDE

by customerwithchoices

I had been here years ago and the food was pretty good, so we decided to go and try it again. BIG mistake!!! The man that sat us was rude and unfriendly.. when the gal brought us out our food and we said "thanks" (cause that is what polite people say) she just said "yeah sure" as she threw our food on the table. Burgers were not as good as I remembered...not worth the attitude you get!!! I think the people that keep this place in buisness must have been raised in the same barn with the people that run it.... WILL NEVER GO BACK AND WILL NOT RECOMMEND THIS PLACE TO ANYONE.

06/11/08

Good Burger, Bad Customer Service

by TT46

The Cotton Bottom makes a mean burger, but I personally don't think it's worth it when you have the slow service and poor attitude of the wait-staff working against you. It is a small pub, relatively dingy and slightly dirty. I also disagree with the review given on this website as the Cotton Bottom staff does not make everyone feel "like a regular", and I wouldn't call the noise of loud wait-staff & kitchen, forgotten customers, and the occasional belligerent drinker a happy "buzz".

• Pros: The burgers
• Cons: Smoke-filled room, poor customer service

10/24/07

Surprisingly great service & food

by misspufa

We took a group of 16 to the cotton bottom for my 21st birthday (despite having many people tell me that was a bad choice because of the horrible service) because my husband loves their garlic burgers. We were surprised how many people were there on a week night @ 7 pm (mostly older people), but it ended up working out just fine & our service was wonderful (loved our server)! They even let us bring in our own cake as long as we cleaned up after ourselves. Great burgers, great beer. The only thing you may want to know before going is that they serve BEER..that's it. So if you are wanting to go to a bar & drink martinis, this is not your place. But if you want a delicious burger (they have some other food too, but why bother!) & a pitcher of beer, the Cotton Bottom is a great place to go!

• Pros: Outdoor seating, garlic burger
• Cons: beer only bar

09/05/07

Shameful Service, Worst Burger Award

by dbcreates

Did I mention service was vile? After being dragged to the 'legendary' Cotton Bottom, I only agreed to go because the garlic burger was 'the best' available anywhere according to my friends. They will have their karmic reward for misleading me so egregiously. I met them after a morning cycle jaunt--they on their Harley's, me in my trusty Volvo. Place was fairly busy & has a suitably 'dive' vibe. Loads of beer signs, rank smell of stale spilled beer, Pinesol, and ciggy smoke. Our server came to take drink orders & then disappeared permanently. We never saw her again. Another server went to get our 'lost' drinks & returned quickly with the wrong order. We re-ordered & 18 minutes later, we were served our drinks. We detained the waiter to order food---garlic burgers all around. 20 min. later, no food. We snagged our waiter who was cheerfully chatting w/an adjacent table and asked where was our food? The look on his face indicated he's a) forgotten to pick up our order b) never placed our order c) was from another planet and didn't speak our language! Total of 30 min to get our grub. Eons in restaurant time, tho I can barely call this dirty dingy joint a restaurant. Fries were frozen & greasy, totally gross. The burger was on a big cottony bun that took all the moisture from your mouth & you had to take a swig with every bite just to wash down the dry mass. Meat was dry, gristly, had zero garlic flavor, or any flavor but that of stale grease. Cooked extra-extra well done in spite of requesting medium rare. Wilted brown lettuce, mushy tomato---save your money, time & karmic energy, this place isn't worth the effort. When we explained to our waiter--when he finally reappeared to present the unrequested check--that the burgers were inedible, he told us 'everyone else likes them!', made a big deal of asking the manager if he could take them off the bill. Awful service, food and atmosphere. How did anyone give this dump 5 stars?

• Pros: I'm still trying to think of one
• Cons: wretched service, awful food not worth eating even if you are starving

08/14/07

Mediocre food not worth the horrible service

by sugaprincess

The Cotton Bottom has a decent garlic burger but it is most definitely not worth suffering through the completely horrible treatment from their staff. The waitresses are rude and acted inconvenienced to serve us. One of the waitresses took an order from a table next to ours (she had to walk past us to get to them) even though we had been there longer, and she then walked right past us without taking our order. We finally went to the counter to place our order. We will not return to be treated poorly by the aging biker chicks they call servers at the Cotton Bottom.

• Cons: Horrible service, filthy restaurant

07/31/07

Utterly Rude

by taffyt

We went here not knowing it was 21 and over, they asked to see my daughter's ID she replied she didn't have it on her (and she is 22) to which the man said "OK, then get out. Can't you read the signs?" When we asked him if we could order food to-go to which he replied, "No, especially not now after I told you to leave 2 minutes ago!" I couldn't believe how absolutely rude this man was!!! And turning away customers that want to order to-go, it made no sense other than the fact that the man obviously doesn't have a clue on how to treat customers. Even though their food is alright, I will NEVER recommend this place to anyone.

• Pros: Food
• Cons: Customer Service & Cleanliness

05/14/07

Horribly rude and inconsiderate

by skaggles

I have had better customer service at the drive through at the local fast food restaurant. There is no quality customer service. If you are not a regular customer you are the last to be served if you are even served at all. I sat there for 30 minutes waiting to be served a drink because it was a hot day and I was dying of thirst. There were a moderate amount of customers, but they were by no means busy. At one point I even tried to get the attention of a server and I was very rudely ignored. When confronted with their poor customer service they have an "I don't care and you can leave if you like to" attitude. Their tasty garlic burgers cannot make up for their lack of common decency and concern for the welfare of their customers.

• Pros: good garlic burgers
• Cons: Horrible ambience, unfriendly servers, bias showed to preferred customers and those who drink alot, will not listen to positive criticism and feedback from customers.