07/14/09

DO NOT get your alterations here!

by malibudavis

I ordered my dress from here and had no problems. I ordered about 11 months before my wedding and the dress arrived maybe 4 months later? pretty much on schedule. Fortunately for me, I did not need any major alterations done. I probably would've stuck with their seamstress and been scr-ewed like the other reviewers. But I did need a bustle put in. I brought the dress in just shy of 8 weeks before my wedding. Told them I needed a bustle. Told them the kind I wanted, but said, "i trust the seamstress to judge which kind works best with the dress." you see, my dress is from an older collection (2006), so they've had it on their racks for some time. Meaning: the seamstress has VERY likely seen and dealt with the dress before. Well, over two weeks later, on a Thursday, I happened to call the shop to inquire about the status of the bustle (since I had my bridal party coming to town and I wanted to show them the dress -- boy was that a lucky coincidence.) She hesitated on the phone and came back to say, "uh, it'll be ready on Tuesday" I picked it up on Tuesday without ever meeting the seamstress or trying on the dress or even looking at it with the bustle done on the hanger. my mistake! I got it home, tried it on, and needless to say, the bustle did not work. The dress is lace on top of satin. The lace is not attached to the satin. So even I, a novice seamstress, knew that the lace had to be attached to the satin in order for both layers to pull up properly with the bustle. But instead, I think the seamstress did a rush job on Monday and just sewed in two basic pieces of ribbon. I was so pi- ss- ed and now had less than 5 weeks til my wedding. I instantly called the Silver Needle, without even bothering to try to go back to the Brides Shop, and she did the right work for $2 more in less than 3 weeks. She repeatedly exclaimed at how bad the work was by the Brides Shop and was particularly amazed since BRIDAL ALTERATIONS are WHAT THEY DO! I agreed. You only had to hang the dress on a hanger and do up the bustle to see that it didn't work at all -- that the lace was just all over the place. Which means, they didn't check their work. They didn't need someone to try it on -- they could've seen it on a hanger.

Anyway, I haven't even bothered to go back there to complain. I don't even care about the money ($24) in the grand scheme of things. But if I hadn't checked, I wouldn't have known they did a sh -tty job til my wedding.

I also found the veils overpriced. I had to pay an extra $100 for my dress (for extra length, which was fine). When I picked up the dress, I told them I wanted to pay for the extra length. And I ordered the veil at the same time. I paid $176. I assumed that meant the veil was like $70. Boy, was I wrong. I got a call months later telling me I still owed them $100. When I went in, they told me the $176 was for the veil. I was horrified. When I said I had told them I wanted to pay the $100 when I picked up the dress and no one EVER told me how much the veil was and I NEVER would've paid that much, they just shrugged. No apology. I realize that veils can be expensive in places, however, I bought a plain tulle fingertip length veil that I could've bought from one of these locals seamstresses for $60. Seriously -- go to the Bridal show and you will find small independent seamstresses offering veils for 1/3 of that price. I was pi - ssed.

• Pros: nice selection of dresses
• Cons: poor workmanship, customer service

10/11/08

It always sunny here!

by jenjenW8

We just had wedding in August and bought our exquisite bridal gown from The Brides' Shop. The 3/4 length

sleeves that were added and the additional beading turned out beautifully. The seamstress Yrma did a

fabulous job and my gown was everything I expected it would be. The flower girls and the bridesmaids

alterations made for a very big job, especially since we live out of state. They worked very carefully with

us to schedule fittings when we were available The staff was so good to us and made for a very stress

free day.

• Pros: location, parking, selection, tuxedo, and great experience
• Cons: Rental on the slips

10/11/08

Incredible Experience

by SusanMccoy26

Buying my gown from The Brides' Shop was an incredible experience. I ordered my gown on a rush because I

was planning my wedding in a short time. It turned out to be my favorite thing about my wedding (except my

husband). My gown came in on time and the alterations were perfect. People continue to comment about

my beautiful dress. I have deep gratitude to The Brides' Shop and all their attention to detail they gave me

which made my wedding day worry free.

• Pros: Beautiful selection of dresses, friendly and helpful staff, alterations, accessories
• Cons: Saturday hours, wished they were open later.

10/03/08

Horrible all the way around!

by j0208

In reading the other reviews, I found that my experience is linked to the review in May. I am the bride that this dress shop ruined my dress 2 days before my wedding. I was lied to, my parents were lied to and my bridesmaids were lied to about where my dress was and what was going on with it. They just kept telling us they were behind and needed a little more time with my dress (again 2 days before my wedding). The truth was that they tore my dress and then they could not find my dress or the seamstress who was supposed to be fixing it. On Friday the day before my wedding, my mom was wondering if we needed to start looking for a new dress, they still had no answers on where my dress was and if we would ever get it back. We were given the run around for 2 days and it completely ruined my parent days building up to my wedding, because they were afraid I would not be walking down the aisle in the wedding dress of my dreams. 10:00pm on Friday we received my dress, it had not be cleaned and had not been steamed? but the most unfortunate part it had not been altered!! All she had done was sewn in my straps. My dress was one size too big for me from the get go, that is why I brought it to this shop 6 months before my wedding, to make sure they would have plenty of time to do my fittings and alterations. This store ruined my dress and ruined me being able to feel beautiful on my wedding day. I was pulling on my dress all day trying to keep it up. I have pictures that you can see the gap between my skin and the dress? Neither my family nor I even received an apology? yet they had no problem keeping my money. Please, no bride should have to feel anything less than beautiful on her wedding day. If you do not want that taken from you do not step one foot in this store!

• Pros: none
• Cons: Horrible service!

09/17/08

Best Selection in town!!

by layla12

I searched the valley everywhere for a dress and luckily i found myself at the charming boutique bridal store called "The Brides Shop". From the minute i walked in and saw there selection i new i was in a higher end shop. There selection consisted of mid to High end dresses at prices that were lower than other high end stores in the valley. Ask for Kathleen if you go. She is the owner and is there everyday. She is very helpful and very sweet!! The alterations lady Yarema (I think was here name) is amazing!! The dress i fell in love with wasn't a perfect fit. She rebuilt the sleeves(temple wedding) and had to let out a little, im between sizes. The dress was ready well before my Bridal's and They even had it professionally pressed before my wedding. My husband and the groomsmen also were able to be fitted for thier tuxedos, They looked so handsome!! My overall expierence with The Brides shop was a 10. I would recommend them to anyone!!

• Pros: Charming atmasphere, very accomadating

08/29/08

great experience

by EJM2

This shop has unbelievably beautiful dresses and the owner was wonderful. The minute I walked in she said, "I have a dress for you". She brought it out from the back still wrapped because it had just come in. I chose a few dresses to try but the one that she picked was perfect. The dress was ordered and came in on time. I had two fittings. The dress would have worked after the first one but the seamstress had a good suggestion to make the dress even better. I picked it up today and am thrilled with it. It fits as if it had been designed just for me. The seamstress did a beautiful job. In addition to the alterations on the dress, they added some of the extra fabric from the dress to the comb of the veil to make it match better than the ribbon that had come on it. They did it creatively and in keeping with the style of the dress. Trust them on style. They know what they're doing. I'm going to feel like a movie star on my wedding day because the dress makes me look exactly like I've always wanted to.

08/25/08

best shop

by gidg

I came in and was helped right away I believe her name was leslie tried on several dresses and found the best one ..I bought it .This was a wonderful time in my life and wonderful experieance so I would like to recommend leslie for anyone of you out there that read this and go in there very relaxing and great services,,,,,

07/11/08

Nice dresses!, some staff members are snotty but not all, be prepared for MANY "final" fittings

by grneyedgrl

The Bride's Shop has the Pronovias line of wedding dresses, which are just gorgeous. I am very happy with my dress. The owner (Kathy), JoAnn (sales), and Yrma (alterations) are all very nice. But there are two other ladies that work there that are very snotty and just argue with you if you bring up the slightest concern about anything! I hated the way they treated me.

I ran into some problems with alterations, though. They kept telling me that "next time" would be my final fitting, but then I would come back and they would not have worked on the dress AT ALL, even though we had talked very specifically about what needed to be done. When this kept happening, I started calling the store before I took the time to come in. I'd have them promise me that they had worked on it this time, and they would say "yes, it's done" and then we would get there and it would not be done at all!

So that was crazy, but despite the problems, I still can come away saying that Yrma is a very nice person who does a great job on the alterations when she finally does them.

I ordered my dress about 7 months before the wedding, so I was able to keep my cool about having to wait yet another week and another week for my dress to be done. But if you are in a hurry and only have a few months, you may want to think twice about getting your dress from here. There were quite a few times when I was in the store that there were angry customers there who needed a dress and claimed they had been promised it would already be in. But in many ways I think the store is at the mercy of the designer, so it's not completely their fault.

• Pros: pretty little shop, love the pronovias dresses they have, some of the people are very nice
• Cons: some of the staff members are snotty and rude, they tell you your dress has been worked on when it has not

05/17/08

Lies and bad business

by brit17

If someone were to have asked me two months ago if I recommended buying a wedding dress at The Bride's shop I would have said yes. After trying on only 3 dresses here, I found the perfect dress. I put 1000 down on the dress. Things started to go wrong when the dress came in and I had to go in for fittings. When it came time for my final fitting I drove the 50 miles up to SLC only to be called 15 minutes before the appointment by the shop telling me they had to reschedule. They rescheduled for the next day only to do the exact same thing that day. They called 25 minutes before the appointment, and by that time I was only 10 miles away. I tried to be patient and understanding as they told me the seamstress was really ill. They rescheduled for the following day and I drove up there for a 3rd time (without receiving a phone call) only to be informed once I reached the shop that they had forgotten to call me and had to reschedule because of a "medical emergency". This was the third time in 3 days I had to make that drive (100 miles roundtrip everytime). It was a waste of my gas and time. I complained louder this time, only to be met with a bad attitude and not a single apology. I finally got my dress on my 4th trip in 4 days and when I finally had the fitting, the seamstress told me the shop had lied to me, there was no medical emergency but instead they had ruined another girl's dress two days before her wedding and were scrambling to fix it, neglecting me and my dress in the process. The only person to apologize at all during this whole thing was the seamstress. Only after filing yet another complaint did I receive a veil as a compensation for driving 400 miles and spending 145 dollars on gas.

• Pros: beautiful dresses
• Cons: horrible business ethics

05/13/08

Best selection of Desginer Dresses

by LizMorrris

I had been to three other bridal stores in town. None of them had the dress I was looking for nor did they have a line of dresses I was remotely interested in. At the Bride's Shop the minute I walked in I saw the dress I wanted, well the dress I thought I wanted until I looked around some more. I wanted all of them. Their high end designer dresses were just what I was looking for.

I was impressed with their care, knowledge, and professionalism. I wasn't treated like just another customer. They helped me pick out dresses and carry them to the changing room. I loved their suggestions, they knew a great deal of what would be perfect for me, for my body type, curves, skin, hair, etc. They knew exactly how my dress should fit. In the end my dress made me look amazing.

I couldn't thank them more for all their help. My wedding was a dream come true!

• Pros: Designer dresses, selection, speedy dress shipping, and knowledgeable staff.
• Cons: Pricey but worth every dime.