02/15/09

Worst Customer Service I've Ever Experienced

by seejaydeja

Let me start out by saying that I have been to the Bombay House multiple times before this experience and have loved the food every time I have gone. That is why for this valentines day my girlfriend and I decided to go there to celebrate.

After about a 45 minute wait, we were led to our seats. About 5 minutes later we were poured our waters. It was around this same time that two different families came in and were seated in our section. After about 10 more minutes, we saw the first staff member in our section since we had been poured our waters. At this point, we had been ready to order for a while and were growing impatient. It seemed that other people in our section were also waiting on various things such as drink refills, checks, etc.

As the waiter walked into our section, he was prompted to give a check to a couple next to us, after this he went up to the two families who had been seated after us to make acknowledge them and let them know he would be right with them.

About another 10 minutes passed. After about 20-25 minutes of sitting without any kind of recognition from our waiter besides a nonchalant glance toward our table (he had by now taken the orders of both families that came in after us) my girlfriend and I walked out. I have never had this kind of customer service experience before. I understand that it was valentines day and they were really busy, but I would at least expect some kind of recognition from our waiter.

Oh well, as a long time customer, I can say I won't be giving my service to the Bombay House ever again.

• Pros: Great food
• Cons: Long wait, atrocious customer service

12/31/08

Amazing Chicken Kurma

by otsuka

Tasty Chicken Kurma and Garlic Naan. I like it. The service was good and fast. They kept my drink full all the time.

• Pros: Excellent food
• Cons: crowded sometimes

08/08/08

Delicous & Authentic

by dorton

The all-male staff is efficient and friendly. They take orders using their handheld devices. Men love their gadgets! The food is the reason to go though. The Makhani is heaven! The restaurant is dimly lit and decorated with rich dark colors and lots of elephants. As a whole it's the best Indian food in Utah.

• Pros: Ambiance, Food, Parking,
• Cons: Not close enough to my house

07/23/08

Delicious food, awesome service

by monstermolly

I've had Bombay House carry-out a few times, and each time I was impressed. Last night we went there on a date and I couldn't be happier with the service. The food was outstanding and the servers and hosts were so friendly. I had their Bollywood Chicken and I loved it! I highly recommend their Taj Mahal Imported Beer. Mmm'hmm..

04/22/08

Wonderful!

by juwaraba

We have eaten here many times--even with our kids, and while it isn't a 'kid' restaurant the servers have always been wonderful about helping us with the little ones. The food is wonderful, the CTM is one of my favorites anywhere, but the lamb dishes are just fastastic. The setting is beautiful and we always enjoy ourselves when we go.

• Pros: Service, ambience, food
• Cons: weird location

02/22/08

best Indian Cuisine in Salt Lake

by StacyNelson

What a great place to come eat! I've only tried Indian Cuisine a couple of times but this is the best Indian food that I've eaten. The service was great, we were able to take our time. I will continue come back and will recommend it to everyone

02/17/08

My first taste of Indian food--and I loved it!

by blue_bird

We didn't have reservations on a Friday night-our mistake. It was a thirty minute wait for a party of seven. Not too bad considering how good the food was and how busy the restaurant was! We all tried different dishes and it was delicious. The only exception was the chicken tikki--it was quite dry. Service was a little off, we had to ask twice to get refills of our water. The beer list is also too short and they were out of three of them. I'll definitely go back.

• Pros: tender chicken, plenty of parking
• Cons: dry chicken tikki, out of most of their beers

12/01/07

Best Indian Food in the State!

by marichey

I always enjoy going here. The food is always wonderful and the service is great. They are always have some pretty funny jokes. Try everything it's all good. I always take people here when visiting from out of town. The place is decorating wonderfully.

12/01/07

Good food but dodgy customer service

by gunlock

I concur with the reviewer below me. These folks are prejudiced against other South Asians. It's rather humorous really. I am Indian. I went there with my wife and they never acknowledged me, instead choosing to converse and take the order from my wife (she is half white & japanese). However, we did enjoy the food though, I would recommend the chicken tikka masala and naan.

• Pros: Good Food
• Cons: Long wait on weekends, bad customer service certainly not romantic

11/06/07

Best Indian Food in Utah

by leilajones

My boyfriend and I love Indian Food. So when we discovered the Bombay House a few years ago, we knew we would be frequent customers. Their Indian dishes are all very flavorful and unique. Their Garlic Naan bread is to die for. I could just eat that for a meal. Very cool ambience. They used to have a better building though - but it was too small so they moved. This is a restaurant that people like Mayor Rocky Anderson frequent. (We saw him there once, and the waiter said he came in often.)

The only drawbacks - on the weekend, you could have up to a 75 minute wait. They have a small staff, so things move slowly there. The wait takes a long time, your food takes a long time, your bill takes a long time. But if you are an Indian Food person - it is worth every minute of the wait.

• Pros: Great authentic Indian food
• Cons: wait wait wait