Mike's Custom Jewelry & Rprs
Murray, UT 84107
Phone: (801) 263-3531
05/14/2008 Posted by SaltLakeDood
The sales lady seemed very nice and helpful and didn't mind taking the time to talk about it while I looked through a book to find a ring for a garnet. I wanted a yellow gold ring and she told me the prices in the book were based on a $600 an oz price not the current $900+ and that the actual price of the ring would be more. She said however that the price of white gold would still be the price in the book and thought that the white looked better and brought out the color of a garnet better. So for budget reasons based on what she told me, I opted for the white gold against my better judgement. When I placed the order she told me she would order 10 garnets and pick the brightest one. I get a call the ring is in so I go to get it. The saleslady gets the ring saying she hadn't even known it had come in yet. She takes it out of the sealed package that came from the distributor and the gem is already set in the ring. What happened to the 10 gems and picking the best one? Our 10th anniv comes and my wife is disappointed it is not yellow gold. To exchange guess I'll have to see how much more it costs for yellow gold. I call and speak to a different salesperson. They said that they didn't think there would be a price difference between yellow and white gold My wife having worked in a jewelry store said that there is no price difference between yellow and white gold! I go back to the store and to exchange it. She writes up a receipt and doesn't say anything about a price difference and I didn't bring it up. She then says there is a $15 return fee but when I go to give her the money she waves me off saying nevermind. A week later the ring is in and I go and get it. The sales lady tells me that they don't normally do this kind of exchange and that she was waiving the $30 return fee for me, and that she thinks she can sell it because it's a nice ring. Do you see why I am unhappy with this place? I am not going there again. My story is longer but no space left.
Pros: Near the mall but that's about it.
Cons: Poor customer service.
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