Coffee Garden
Salt Lake City, UT 84102-3608
Phone: (801) 355-3425
02/23/2008 Posted by dg0922
I was asked to leave the premises the other day, after the manager — with a pointed and unprofessional tone — singled me out and criticized me in front of several customers. I have previously gone to this establishment because of ambiance, but will no longer support it because of the gross generalization the management implied in their accusation. I had spent around $15 dollars on chai, muffins, and banana pudding and was minding my own business. When I needed to use the restroom, I found they were closed due to some water-damage issue. I had no choice but to go across the street. Because I was using another businesses facilities, I felt it right to purchase a product from them. I brought the cup back to the Coffee Garden and within minutes, was confronted by the management. With an accusing tone he stood in front of my table and said, "You either need to throw that cup away or leave the premises." I was shocked. Stunned. Couldn't believe his tone. I began to explain that I had just purchased a good deal of product and needed to use the restrooms. Heatedly, he pointed out the competition of the establishment across the road and was guilting his way to his point. When I asked what he expected his customers to do regarding the shut down bathroom, he said he couldn't deal with it. When I explained that I had spent plenty of money (for my "coffee visit"), the lack of use of restroom and that his over-the-top unprofessional manner was completely rude, he said it didn't matter and that I still could either leave or dump the cup. I left. Being a small business owner myself, I was floored in the manner he spoke and treated me, a often-frequenter of his establishment. I do not support an establishment that can't show decency or respect for their customers. Maybe he was having a bad day. Maybe the work day was long. But regardless of those facts, a business owner/manager has the weight of treating their clients well if they hope to succeed.
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