Banbury Cross

05/08/2008 Posted by photostar

Let me first say that I do like their doughnuts when they are fresh. Unfortunately after my horrible experience there, I will not be returning. Which is too bad because I used to go there a lot. I sat in the drive through for a whole 5 minutes with two girls passing by and never coming to tell me what was happening. I then honked my horn, and the girl inside that had been staring at me just threw up her hands and went back to staring. Finally I parked and walked in. No one came up at all, then the same girls sat in the back and wouldn't come up. Finally I yelled back to them and the two girls started laughing. Bizarre! When I called to talk to the owner she informed me they didn't speak english very well. I guess my thought on that, is maybe you should have people who can communicate with your customers! The manager did ask how she could make it up to me, which was better than shrugging me off. Sorry but I don't have the time to hassle with this place! Don't go there when you are on a time crunch!

03/04/2008 Posted by kldunc

This place has bad customer service. I went through the drive-up window. This guy sticks his head out and asked what what I wanted. When i asked what kinds of donuts they have he said all kinds. I asked for a dozen peanut butter-chocolate filled donuts, they don't sell those. The guy would only say they sell all kinds of donuts each time I asked what they have. This is horrible customer service and it doesn't matter what the donuts taste like if the service is bad.

Pros: don't know of any

Cons: bad customer service

09/10/2007 Posted by tbhjulie

What a disappointment! I wanted to take my daughter to a nice cozy little bakery for a birthday treat and after reading the reviews on this site I chose Banbury Cross. Big mistake. When we walked in the first thing I noticed was that the doors, floors and countertops were cruddy. The cases were all empty. There were some doughnuts left on the wall (this was about 2:00 pm). Trying to be cheerful and ignoring the flies I had my daughter and her friends pick out some doughnuts, and when we sat down it was just FILTHY. There were little insects crawling on the walls. There was absolutely NO ATMOSPHERE at all. How anybody could call this a cottage or rate it as romantic is beyond me. It was like a dirty burger joint. We ate and left and I hoped my daughter was too young to be mortified. The doughnuts tasted good, so if your only in it for the food this place might be okay, but I suggest you don't go inside.

Pros: Doughnuts were soft

Cons: Filthy

09/03/2007 Posted by missflash

This place is the BEST in EVERY WAY! Great selection of doughnuts and pastries! Excellent employees! Even a drive-thru! Totally clean! You can taste quality ingredients in every bite! You feel like ROYALTY when you are there!

Pros: One of the BEST shops in Utah!

Cons: There are no cons at this place!

08/26/2007 Posted by sarahleesteen

Im already frustrated enough that most doughnut shops in this city are not even open on the weekends, and then to find one open WITH NO DOUGHNUTS, well lets just say im pretty upset. I always hear the rave reviews for banburry cross, but due to this experiance i will be sure to never purchase from them. No doughnut is tasty enough for this kind of dissapointment.

Pros: The building is cute.

Cons: Everything else.

07/10/2007 Posted by mspele10

I have been eating Banbury Cross donuts for years, and ever since my first bite, I just can't go back to eating any old chain-store donut. They are huge donuts, very moist and fluffy, with the right amount of glaze/frosting. The glaze doesn't crumble all over the place when you take a bite like other donuts do. They also have a drive-thru for those of us who want to grab a dozen on the way to work. Overall, they are definitely the best donuts in town, and that's probably why they have been named to City Weekly's Best in State for several years running.

Pros: Drive thru, inexpensive

Cons: They don't have just plain sugar donuts :(

06/27/2007 Posted by begunwithaletter

I have never, ever liked donuts... too much sugar, not enough substance, and the toppings are always overdone. But Banbury's donuts are PHENOMENAL, as I discovered this morning when we had them during our weekly staff meeting. Crispy on the outside, dense and perfectly cooked on the inside, with no sugary, greasy residue left on my fingers! I had a chocolate cake donut topped with peanuts and chocolate frosting, and the nuts were the perfect topping... not too salty, with just enough nuts to get the taste without leaving peanut 'shrapnel' all over my desk. I'd be hard-pressed to choose a bagel over that fine donut!

Pros: tasty cake donuts

03/18/2007 Posted by kjerstislc

It's an old fashioned type doughnut shop with WONDERFUL Doughnuts! They have great prices considering they're the best in the valley too! Try a basic glazed there and you'll be hooked! They have all sorts of doughnut including friters. You can also get soda and juices there as well. They keep bankers hours so forget about going there after 5 PM.

Pros: Light sqwishy doughnuts.

Cons: Hours.

10/25/2006 Posted by stefanielynn

These are seriously the best donuts ever. Krispy kremes, which I have never liked anyway, dont even come CLOSE to comparing. Banbury Cross donuts are big, soft, and stay good for a long time. Very good taste, with no grease, and dont leave you feeling like you've eaten a load of garbage afterwards. Just leave you wanting more =)

Pros: Big, soft, stay fresh longer

Cons: None

06/29/2005 Posted by cindyrella499

The cinnamon crumb are the best one and a must try.