09/21/09

Think Twice

by CharlesP

An employee yelled at me when I questioned their customer service.

08/10/09

Best Donuts and Service in Town

by C4L

Every time I step into this magical doorway of delectable donuts, I am delighted!

A+ service, combined with the best donuts in, (or out-of) town, makes me want to come back again and again. And I do! The donuts are always fresh, fluffy, and frankly, out of this world good.

The young manager, I think his name is Ryan, is very courteous and professional.

• Pros: Best Donuts in Utah

07/30/09

This is the place for great donuts!!!

by WasatchWoman

My first time in the bakery and totally impressed by the huge selection of fresh donuts (my favorite...the raspberry filled). The clerk who helped me was wonderful. Fast, cheerful and very courteous. I'm glad I decided to check out the shop...will definitely come back!

• Pros: Wonderful assortment of donuts that are pure heaven.

07/19/09

Lousy Service

by Bagga

The location is great~ The doughnuts are the best, But I always think twice about how much I abuse I want to take from these very unhappy workers.

• Pros: Best Doughnuts around
• Cons: Really slow, sullen, and positively downright rude help.

05/18/09

Good donuts-Horrible Service

by CSMobileUser4

They always get our order wrong. Not once has it been right. Whether we called it in or thru the drive-thru. They can't understand what you tell them. I guess they don't speak English very well. My suggestion is to hire employees that know what their doing!! The girls are nice but they act confused sometimes. Then there's a guy there that just didn't have any patience at all. He said to more less hurry up he had other customers waiting! I was offended it was a $40 or more order for them. You'd think they'd love the business I was giving them ! They need to improve big time on customer service and being polite and getting the orders right!!! It's a joke! But the donuts are wonderful if you can stand the service!!! I'll go back but not as much as I used to! I recommend it to very few people!!!

02/27/09

Best bran muffins

by sumann

Love the bran muffins, hate the service. Good thing I found out at little the Starbucks kiosk sells bran muffins. Now I can eat my muffin and avoid that nasty shop!

• Pros: best bran muffins
• Cons: bad service

01/13/09

best donuts in SLC, but they are rude, rude, rude

by blue_bird

I'm not a donut expert, but i pick up two dozen to share at work every month when I have to work a Sunday. Other than that, I don't eat them. Everytime I have been to Banbury the workers have taken around 10 minutes to get the donuts (drivethrough) and they have always been fresh. Of course I go to work at 0630, so they had better be. Be prepared, the workers seem very confused if you request something from the norm, say no nuts for a food allergy, and take longer. The workers also tend to be moderately to exteremely rude. Wonderful donuts though. I really like the apple fritter and the strawberry glaze. The donuts go twice as fast if they are from Banbury! Their coffee and orange juice is very good, too. If a dunkin' donuts or a krispy kreme were on the way to work I'd probably stop there instead. As it is, they are the only decent place in the area to get donuts. Smiths and Albertson's aren't even close. Will continue to go there until there is another quality place to pick up donuts on the way to work.

• Pros: Excellent donuts, drivethrough, good coffee and orange juice
• Cons: rude employees, expensive compared to competitors

09/06/08

yummy doughnut!

by basilhoney

After reading a few reviews, it seems that either people really like the place or really dont. I've always had a good experence there. there is a small wait, but for me its worth it. I bought two dozen doughnuts for a company meeting, the only let down was the one plain doughnut and thats not even a let down cause it was still yummy! Anyway another person brought doughnuts too, well the branbury cross ones we're the first to go. great doughnuts! and a little wait. Its worth it.

• Pros: low price and great taste
• Cons: parking lot chaos, little wait

05/08/08

Horrible Service!!

by photostar

Let me first say that I do like their doughnuts when they are fresh. Unfortunately after my horrible experience there, I will not be returning. Which is too bad because I used to go there a lot.

I sat in the drive through for a whole 5 minutes with two girls passing by and never coming to tell me what was happening. I then honked my horn, and the girl inside that had been staring at me just threw up her hands and went back to staring. Finally I parked and walked in. No one came up at all, then the same girls sat in the back and wouldn't come up. Finally I yelled back to them and the two girls started laughing. Bizarre! When I called to talk to the owner she informed me they didn't speak english very well. I guess my thought on that, is maybe you should have people who can communicate with your customers!

The manager did ask how she could make it up to me, which was better than shrugging me off. Sorry but I don't have the time to hassle with this place! Don't go there when you are on a time crunch!

03/04/08

not that great

by kldunc

This place has bad customer service. I went through the drive-up window. This guy sticks his head out and asked what what I wanted. When i asked what kinds of donuts they have he said all kinds. I asked for a dozen peanut butter-chocolate filled donuts, they don't sell those. The guy would only say they sell all kinds of donuts each time I asked what they have. This is horrible customer service and it doesn't matter what the donuts taste like if the service is bad.

• Pros: don't know of any
• Cons: bad customer service