Body Perfect
Bountiful, UT 84010
Phone: (801) 292-0504
07/15/2008 Posted by Lindsay88
I am a current employee at body perfect tanning and have been here for 3 years. Many of the statements in the last review are false. I know this client and have always enjoyed her company and business at our salon i hope that she continues tanning at our salon and i like her very much as a person. She is claiming that our owner would not assist her in exchanging a product and accused the owner of cheating her of her money. First i would like to say she bought a 95.00 bottle of lotion and recieved the lotion on a sale for 25% off. She only purchased it for 71.25. We do have an exchange policy that if a customer is not happy with a bottle of tanning lotion they can exchange it within the first visit for another PRODUCT of equal value or more.....she wanted us to refund her so that she could purchase tans and the owner stated that the return policy was for product. The owner offered her several options one of which was to move to another bronzer lotion that is 85.00 and she refused to pay the difference. Then the owner offered her a bottle of CTSEVEN that we sell for 85.00 (not 35.00) and not charge her the difference. She did not want this lotion because it does not contain bronzers. She then asked about a 50.00 bottle of lotion, the owner explained that it was not as good of a lotion but offered her a bottle of total immersion after care also to make up the difference of what she spent. None of the options were satisfactory to her and other products were not an option because she said she did not like them. She then took the original bottle of lotion, left the salon, and e-mailed the owner and sent this review. The owner of the salon tried all she could to keep this client happy and she refused all options given to her. She has been in this business a long time and has never cheated anyone of their money she is a very honest person and she is very good with her clients. Thank you and we hope you come and check out our salon. :)
Pros: Great customer service, knowledgable staff, clean, and latest in tanning equipment
Cons: We are only open till 9 but we are open on sunday.
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