Draper >Auto Dealers > Velocity Auto Sales
620 W 12300 S, Draper, UT | Directions 84020-950840.526973 -111.908586
Mon-Fri 9am-8pm ; Sat 9am-7pm ; Sun Closed
worst place to buy a car in SLC? Velocity Auto Sales in draper... besides the shoddy detail job, their lack of motivation to fix minor things they agreed to fix (like a windshield chip), the stress caused by the finance guy cashing my insurance check before the agreed upon date (bouncing a 17K check sure was fun), and shorting me the agreed amount of gas because "they aren't in the business of selling gas" (I drove my car off the lot with the gas gauge below E), the eye-rolling, can't- be-bothered, i-dont-know-the-answer attitude of the employees was unbeliveable. Pretty obvious these guys dont care about customer service...
I recently bought an Infiniti from them, and during the process, I asked several times whether they inspect their cars, if there were any repairs that were needed, and I specifically asked about the struts because I had just sold an Infiniti with similar miles and had to repair the struts before selling it. I was repeatedly told that they do a thorough inspection of all their cars and take care of any major repairs before selling them. I was stupid, believed them, and bought the car. I soon found out that it wouldn't even pass the safety inspection and had several major issues, including the struts and several other things that would have been easily seen on any cursory inspection. I've had to put several thousand dollars into these repairs, and I'm still not done. In a later discussion with someone else at the dealer, I was told that they don't inspect every car or make repairs. I don't think the salesman intentionally lied to me, but I do think they have a lot of cars and a lot of salesmen who aren't familiar with each car and don't know what they're talking about.
This is my second car from Velocity. I am always so happy with the way they do business. Best service! They have a customer for life.
Amazing building, very clean and very professional. They are so upfront and well spoken.
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Best dealership in Utah. Best service, nicest cars, cleanest cars & no pressure sales.
I would like to add that your mechanic "Spero" is a very good customer service response person, I would like to thank him for keeping me informed as to what was being done, and how ti was getting done. Everything was done in a timely manner. I would also like to thank Velocity for letting em use a vehicle to go and pick up my child as my car was being worked on. Thanks again!
I purchased my 07 Lexus from Velocity and was surprised with the trade-in value they gave me. I love the car and am impressed with the quality of the vehicle. The sales team wasn't in my face and gave me the space I needed to shop comfortably. Thanks guys.
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