ESCO

Tracy C.

Joined 10 months ago

I called Esco to fix my A/C and they said they could come at 4pm, probably earlier, and indeed they came at 3pm. So far so good. The worker looked at the unit briefly and determined the fan motor was out. He had to go to the Lennox store to pick up the part. When he came back, he was here about 45 minutes putting it in and drawing up the paperwork for the bill. So he spent about a total of 1 hour at my house, and I would guess 1.5 hours picking up the part. They charged me a total of about $735, so if you subtract the parts cost (about $350 plus Lennox's $75 fee to "open the store" after noon on Saturday), I paid a total of $310 for the service fee--which is about $125 per hour, over half of which was driving to get the part!!! The service seemed fine, but boy, did I get sticker shock!!!

Recommends

Robert R.

Joined 1 year ago

very professional. We have used them for 5 years for heating and cooling work on our home and business. They are always very knowledgeable and their prices are reasonable. We just used their electrical group as well. Same as their other workers. Courteous and competent. A great company all around.

Doesn't Recommend

indianaliz

Joined 5 years ago

Great work, shoddy bookkeeping. We had a new furnace and AC unit installed this winter. They had competitve prices and the workmanship amd materials were very good. However, they were not clear about the inspection process (who looks at it when), and were slow in getting the necessary paperwork to us in time to submit it for the rebates that sold us on the project in the first place. We used their 3rd party financing, who also did not get details about the account to us until we called about it. If you have time and patience to babysit them, ESCO was ok, but I wouldn't recommend them for installation.