Our loved one had surgery at this hospital. The receptionist advised my husband and I that the Dr. would be out as soon as the surgery was over, to give us and update on how everything went. After surgery our names were called and we were shown to a consult area to wait on the Dr. after a 1 hour wait, the receptionist returns to her memory and comes in to ask if the Dr. showed up, we answered noooooooooooo. She than said oh! I don't what happened with that. Perhaps it was put on the chart no family waiting. I reminded her it would have been her responsibility to let the nurses know family was waiting, especially since she made the commitment that the Dr. would be out to speak with us. She replied oh yeah, well again I don't know what happened with that. Ultimately it was the next morning, during rounds that we spoke with the surgeon to find out what happened in the revolving door, money grubbing surgery area. I would not recommend St. Marks Hate-pital to anyone in need of quality medical care. Out of hundreds of employees you might find one that actually cares about the people they treat, and that's no hype.
Stay clear! I had surgery there and was completely marginalized by the doctors, nurses and staff. Their only concern is making money as efficiently as possible. To make their work easier, they will heavily sedate you so that you can’t object to how they treat you. Additionally, they have no regard for patient modesty. No one I care about will ever go to that place again. I wish I knew then what I know now about what they think is acceptable “care.”
BEWARE - ST. Marks are Dogs that BITE!.
The care seemed adequate but with a "hurry you out the door" attitude. Like at a busy restaurant wanting your table!
BEWARE of the blood hounds after your insurance has paid though... They call before 8:00 am, and they will tell you EXACTLY which credit card you have available to put the balance on, right down to the nickel! Oh, don't worry, if the one they suggest doesn't work for you, they'll offer you another one that should work. We feel this is completely unethical, especially since my husband is fully disabled and receives SS benefits.
Your good credit worthy history is in their hands - so, WATCH OUT!
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