Murray >Repair Shops > Mike's Custom Jewelry & Repairs
254 E 6400 South, Murray, UT | Directions 8410740.632861 -111.884057
Sun Closed;Mon: 10:00 a.m.-6:00 p.m.;Tue: 10:00 a.m.-6:00 p.m.;Wed: 10:00 a.m.-6:00 p.m.;Thu: 10:00 a.m.-6:00 p.m.;Fri: 10:00 a.m.-6:00 p.m.;Sat: 10:00 a.m.-6:00 p.m.;
Mike has got to be one of the friendliest guys and most professional jewlers around. I took my fiancé into him after being recommended by a friend and he spent hours with us showing us exactly what my fiancé was looking for and listening very intently on what we liked and stayed within our price range. We continued to look at other jewlers but most of them were so impersonal and rude to us we didn't even get to see any rings. I went back to Mike with friends and family and he gave us the royal treatment treating everyone who walked into his store with so much respect many of them are interested in getting a ring from him. He gave me such a great deal that saved me thousands of dollars compared to what other jewlers were offering me and even gave me a bigger diamond. His custom work is beautiful and he got my ring to me within a week am it looks better than I expected. His staff is not interested in getting sales try are interested in getting you what you want and giving you time to just look knowing you are not buying the first time you come in. If you want great service and someone who actually cares what you and your significant other wants, Mike's is the place for you. 5 stars for sure!!
I had the greatest experience at Mike's. Mike waited on me and I was so impressed with his "down to earth" attitude, he made me feel very comfortable. The piece he made for me met all of my expectations and I could not have been happier! I will never trust my jewelry to anyone but Mike!
Mike reset an old diamond in it's old setting for us and it is just absolutely gorgeous. Becky was so friendly and knowledgeable. It felt like she was a family member. Thanks for doing such an awesome job.
A business of deception – I can only say that Mike does a great job and not disclosing the whole truth about the merchandise he sells. Please use extreme caution if you feel like you must look at his jewelry. Mike will have no problem with overcharging you for the poorest quality jewelry. Frankly I'm surprised that the Greek Festival would allow him to be a title sponsor. I hope the organizers do a better job at picking who they associate themselves with in the future. No wonder the Better Business Bureau has given Mike's Custom Jewelry an "F" rating. The lowest possible rating available. It seems odd that there are an equal number of favorable ratings to Mike. I've seen companies boost their ratings by filing false reports. I wonder if this is the case here?
You Got To Go Here – I have gone to Mike's several times and they have always treated me great. They have repaired several pices of jewelry for me and their cost was always what they quoted me when I dropped it off. The have given me a receipt with the price of what it will cost to fix it each time I left my jewelry. When I picked it up the price was the same. I would not trust my jewelry with anyone else.
The Best Jewelry Anywhere!! – I love this place. After buying jewelry here I will never go anywhere else. They have a huge selection and something in everyone's price range. If you don't find exactly what you want they are willing to put forth the extra effort and make it special just for you. Their diamonds are amazing and I always get comments on my jewelry. They truly enjoy what they do and are always friendly. I compared my jewelry from Mike's with what I had purchased from other stores and you could tell that the quality and workmanship from Mike's was far superior. Even my husband agreed that he would never go anywhere else again.
Shoddy work....at best – I'm not going to tell you all the horrible things I had to experience with Mike and his horrible sales staff. I will tell you the key points that you can keep in mind before you spend any money here:
1. Mike's work is shoddy. Every time I took my ring in to get re-sized or cleaned they tried to give it back with scratches and dings all over it. I think Mike is getting a little too old to be doing such detail-oriented work.
2. Awful customer service. The sales staff are always smug and unresponsive. They will treat you great until you give them money, then there is no more incentive and they will treat you like a nuisance.
3. Did I mention the sloppy work?
From looking at the reviews it seems that people either gave them one star or five stars. I wonder how much the 5 star reviewers paid for their jewelry? I'll bet those who paid way too much for their jewelry got much better service than those who paid a reasonable amount. We fit in the middle, I think, but our service was awful.
I don't care if I have to pay for my next cleaning; I will NEVER go back to Mike's Custom Jewelry.
Never go here!! – It makes me mad that I even have to give them one star!!!
I took in a pave style ring purchased elsewhere for sizing. Mike told me pave style rings are harder to size, but he could do it. He did not offer any other sizing options such as adding more gold to the ring to make the base smaller or the side inserts which also help in sizing pave style rings.
When I went back for my ring it was miss-shapen and oval in shape, and a diamond was missing. He replaced the diamond with a smaller diamond that sits under the other diamonds instead of flush with them.
The price he quoted me at drop off was not the price I had to pay when I picked up my ring.
I had to take my ring to a real jewely store to have them fix what Mikes Custom Jewelry did, costing me even more time and money. All in all they are very unprofessional and offer very poor quality work. I am shocked they made me pay them for mangeling my engagement ring!
They LOST my ring – I took my ring (which I did not purchase there) to be resized. I got my ring back a month later and one of the side diamonds fell out. They told me they would replace it at no charge. I had to call them several times....uhhhh....I was finally told that they could not find my ring. They FINALLY did find my ring and returned it 4 months later. Guess what happened? Yep that's right the same diamond fell out again, only this time I was stuck with the bill. Makes you wonder what they did with my ring for 4 months!!!!
Dream come true – I got my wedding ring custom made , center stone is 2k ruby centered around 4k diamonds, The ruby is a sign of our love for each other as well as the body of Christ. WOW does not began to describe how beautiful my ring is. Everyone can't help but notice how it shines, and i'm so glad we chose Mikes over any other store....
I do NOT believe they sold anyone a poor quality diamond or better yet lost a ring. I think the people who write a bad review are use to the blue lite special @ K mart. and would not know a real diamond if it jumped out and bit them in the aspirin ! Your bad reviews does not hurt the business at all, for anyone and everyone who has shopped @ Mikes know you only get the best.
We paid $ 3,200 for my ring, and it was well worth every cent. People who see my ring thinks we paid over 10g for it. now for them that wanna fuss and complain call me and i'll buy your wedding ring from a bubble gum machine then maybe you'll be happy cause you have something you can afford .
To all the crew @ Mikes I say a big thank you for making my dreams come true.
Margie & Daniel Maire ( 801-979-5635 )
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