West Coast Lock

Recommends

yoelban

Joined 2 years ago

Quick and competent service. I was locked out of my house, it was late, and I was desperate to get in. West coast lock told me how long it would take to get there and they were just on time. The price was probably a little more than I wanted to pay, but for this time at night there are few other alternatives, and I believed it was fair based on the circumstances. The best part was that the job was very quick once they arrived, which was a relief because I needed to get in my place and get to bed. The service is quick, pretty affordable, and highly competent. thanks.

Doesn't Recommend

kjm1234

Joined 2 years ago

Way Too Much for Way Too Little. WEST COAST LOCK SHOULD NOT BE TRUSTED!!!

I got locked out of my car in Draper. I was at a church building and didn't have my computer, so I called 411 and got a locksmith with the closest listed location.

The price they gave me was vague. Something like $25 plus a service charge. It was around 9 o'clock on a Thursday night and he said that he'd be there in a few minutes. I live in Orem and had work the next morning, so I agreed to the price before checking a few other places.

I wait, and wait, check my phone, it was past 10:30 on a weeknight, and my keys were in the ignition with the radio and headlights on. I needed to get going. I wait for an HOUR AND A HALF for this guy to show up in a beat up minivan with piles of junk falling out when he tries to get his tools.

He walks up and hands me the bill. It had a crossed out $59 replaced with $99 hand written in. I couldn't believe the price! I told him that I was given a standard of $25 plus service fee. A $75 service fee? Really!?

"That's what I got to charge, man." Was his only explanation.

It was late, I was grumpy, and I had to drive another 40 minutes to get home. I signed it and asked for his manager's number. He got out the normal hand pump to lift the window from the door and poked around with a grungy bent clothes hanger until he hit the unlock button on my driver's side.

I called his "manager's" number as soon as I could the next morning. It turned out to be a secretary for a contact middle man service different from the number listed in 411. They have nothing to do with customer service, so I called the 411 listed number with no answer. I've left a few messages and finally came to accept that I got ripped off.

If I could give a -5 star rating I would. Don't trust this business.