3211 Highland Dr # Slc, Salt Lake City, UT | Directions 8410640.707865 -111.850898
Wonderful Place Wonderful Staff Wonderful Dresses! – I am getting married in August and having been working with Judy at Fairy Godmother since February. The entire staff went out of their way to make sure that I was happy and excited about the experience. I have been a pretty hard sell as I have been rapidly losing a lot of weight. Judy was super helpful and supportive even though we ended up having to special order the dress I wanted in a smaller size AFTER I had already selected! Judy even went as far as to call me on a Sunday (her day off) when I sent her a panicked text message just to ease my anxiety! After trying on dresses at Davids Bridal as well as Fantasy Bridal and Frenze I definitely felt like the staff at Fairy Godmother was superior in attitude and knowledge. I just want to say thank you thank you thank you to Judy and her amazing staff!!!!!
THERE IS A "REST OF THE STORY" – When Jill stomped out of my shop yelling, "I'd run if I were you!" it was obvious she was very upset. Gowns never come bustled and she didn't realize that. I gave her the $20 to cover the cost. The ruching over the bodice consisted of about 3-4 stitches in two places, but I felt the seamstress had the tools and experience to take them out. I told Jill to write me a letter telling me what she felt I owed her. She obviously felt better writing this review all over the internet. I emailed her before she wrote this and offered again to discuss compensation.
The first problem arose when she looked on-line and found websites that offered the dress for a lot less money. Our industry is trying to collect a list of these bogus websites and do a public awareness campaign because so many brides have lost so much money thinking they are saving. If it seems too good to be true, it usually is. So, there is more, and yes, the dress was wrinkled and I repressed. Because the gown had been out of our shop I'm not sure where all the hair and lint came from--could have been there before, but it is chiffon and chiffon and satin are like magnets to carpet lint and hair. We keep lint rollers all over the shop for that reason. I offered to press it again for her before the wedding. I didn't tell her daughter she was fat. I resolve issues everyday--just as every bridal shop does. It is a busy time and all of us work hard to make our brides happy--who wants this kind of review?
TERRIBLE EXPERIENCE, GIVEN UNSATISFACTORY DRESS – I told Judy if she made things right I would post that she did. After writing the letter Judy requested I did receive a check today in the amount of $200.00 from Fairy God Mothers Bridal. I was told by the manufacture I was going to get this refund after they had spoke with Judy and got the full story. My seamstress was able to fix the problems with the dress and I ironed it myself and removed all the hair.
Judy I just need to tell you this wasn't just about finding the dress online for cheaper, it was about the way you and the Bonny representative threw the fact that the dress you ordered us was of such high quality and that every bead was hand sewn on and then we got a dress of poor quality and it was presented to us wrinkled and hairs all over it, that was the problem. I didn't get what I paid for! End of this story!
Rudest Bridal Shop Around – I went into this bridal shop based on all of the amazing reviews that I read on this site. I am not sure if we caught the owner Judy on an off day or what but this was our experience.
My little sister is getting married and we spent this last saturday going to every bridal shop that we could find. Fairy Godmother's was the last one we went to because by the end of our encounter with Judy my sister was in tears.
Judy told my sister every flaw that she had, would not let us in the room to help her dress, would not let my sister pick out dresses she wanted to try on, she was very pushy and very very rude. When I finally had enough of this women I asked to see a manager only to find out that she is the owner.
So unless you have thick skin and are okay with being told you have to much arm fat or back fat or your middle is to big (my sister btw is a size 12) don't go in to this store!
Sorry you had such a bad experience. I love working with brides who are over our average of size 6. We have lots of dresses for them to try on. Most of our brides and their families appreciate our doing the work while they watch and express this. I don't think I have ever mentioned "back fat" or expressed a bride is too big. I always tell them that their finance loves them the way they are. How could I at my size 20?
Recommending you to friends – The wedding was wonderful and was definitely a dream come true! The dress made me feel like a princess! There was one little boy that saw me when I was taking bridal pictures and said that I looked like Cinderella. Thank you so much for all of your help and advice! I will definitely be recommending you to friends when they meat that certain someone! Thanks, Tina
Look forward to doing business with you – I would like to thank you so much for letting us get a gift certificate for the wedding dress. That is more than honest. We hope to send you more business. Thank you. We look forward to doing business with you in the future.
Married in Guatemala – Here are two photos of Alejandra. She made a lovely bride for our son. They were married in Guatemala. Thanks again for your help in making this a wonderful experience for all of us.
Awful awful awful. I initially sold the manager my wedding dress for this second hand bridal store and she handled the situation with utter unprofessionalism and played games to the point where I was nearly going to contact a Lawyer.
Considering this store relies on 2nd hand wedding dresses to stay in business she treated me in an AWFUL way and if shes prepared to do that to a seller then im sure shes probably prepared to treat purchasers in the same way.
I will never recommend this store to anyone
Everyone thinks their wedding gown is beautiful--and it was so many years ago. Usually we get calls at the end of the month, in December and when a divorce occurs. These are times people need money. Please remember, your bridal gown is not an investment. It is much like a new car when you drive it off the lot--used. Since you don't say what the "unprofessionalism" was it is hard to address your grievances. Only a small % of our gowns are used.
Thank you SO much for sending me the size 14 dress. it really means a lot to me to know that you really care about me and my dress. You have helped me out a lot. Keep up the good work!
Thank you for your help in selecting my beautiful wedding dress. It was wonderful! Thank you for everything.
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