Mr. Appliance Of Salt Lake And Tooele

West H.

Joined 6 months ago

These guys are great! From the initial phone call until the service is completed the staff and techs are professional and on time. My washer shut down and they were very helpful in completing the warranty work through Samsung. "Kevin" was the tech that helped us out and we couldn't thank him enough. Thanks!

Doesn't Recommend

redtv44

Joined 3 years ago

misleading and not informative. we had a trash compactor that had a bad actuator...he looked at the machine for 1 minute, said he could fix it, gave me an invoice and said he would call me when they got the part. that one minute cost me $75 and then another $150 to replace it. i wasn't going to pay all that.

i called another place, they came in, told me the part was $12, said i could fix it myself, and only charged me $30.

i wasn't happy with mr. appliance and their misleading company. i won't use them again.

Doesn't Recommend

gerrycampbell

Joined 4 years ago

Bad and Good of Appliance repairs. The Bad: We have a Dishwasher that started having intermittent power failures. We went online to find a certified repairman. We were given Mr. Appliance (801-397-3787) and called them. A technician out of Tooele came to our house. We explained the problem. He immediately called the diswasher company and all of us stood around for 20 minutes waiting for the service department to answer. The Tech said the service department said it was the main circuit board which had to be ordered. He went to his truck to make a phone call and came back with a quote of $355 to fix the dishwasher. We asked for the breakdown of parts & labor. He could not give it to us. Then he began to sell us an extended warranty on all our appliances. He never even opened the dishwasher to see if there was anything else wrong. He clearly was more interested in selling the service warranty than fixing our dishwasher. We paid him the $60 service call fee and asked him to leave.

THE GOOD: Next, we called Appliance Service by Paul, who we had used previously. We were surprised to learn that they too were able to fix our brand. The technician, Dave, came on time, was very professional, discussed with us the possible reasons for the power failures. We closely watched his actions. He was familiar with the appliance. He replaced a door switch (cost $40) for a total cost of $160.

Later, out of curiosity, we asked about the cost of a new circuit board. He said it was around $140 plus $120 for labor for a total of $260?.not the $355 quoted by Mr. Appliance.