Riverton >Roofing & Siding > Mountainland Exteriors
3035 Lastrada Way, Riverton, UT | Directions 8406540.518828 -111.964158
I realized that I was only writing reviews online when I had a negative experience. I've decided to stop that trend and tell people about the truly awesome people out there. I had Mountainland Exteriors do my basement windows and I was very very happy with the result. I got four bids and went with Mountainland Exteriors for the combined values of low price, great warranty, financing options, and professionalism of the company. I ABSOLUTELY recommend this company! Don't listen to the bad reviewers-- no idea what their problem is but I bet it has nothing to do with the company.
My name is Randy and my wife and I are the business owners for Mountainland Exteriors. I was pained to see Jeremy S. has written such a review for our company especially given the circumstances of our canceling and letting him out of a contract wherein we took the hit. Jeremy S. signed a contract and elected to cancel (after the allotted time to cancel) and after we had purchased the material-- I simply informed him of the 20 % cancellation fee. Because of his hardship I let him out of the contract with no penalty and he still had the nerve to write this complaint. I guess sometimes you can't win--we try our best to please everyone and when you give a customer a break that you think would have made him happy he still does this. We are hurt and disappointed but what can you do. As for the rest of his rantings, I'm not sure where all that is coming from. You are welcome to call the BBB for our past work or call us for references on our work. We are happy to answer any questions you might have. (801) 446-7266
Absolute horrible business ethics. I was pressured into signing a contract to "see if I qualify for 0% interest" After 3 weeks of hearing nothing back I got another estimate for almost half price. I told Randy I wasn't impressed with their customer service and he told me I couldn't break the contract since they had already ordered the siding. I don't know how he could do that, because we didn't pick colors. He then continued to mislead and "educate me" about how he can put a lein on my house for 20% of the contract. This is customer srevice?! I'm not impressed and I don't take well to being bullied into business. Why would I want to do business with some one who just threatened to take me to court? His website says he is rated "A" with the BBB. I checked and he's not registered with the BBB. I'm glad he is not doing any work on my house. I can't imagine what a nightmare it would be to have him uphold his "exceptional warranty".
They did a great job. The people who came were outstanding. For those of you who might think otherwise, you just need to understand Randy. He is a good man and wants to do a good job. Help him by getting everything in writing and being willing to communicate. He may assume you already know everything. Call or email and he will respond. The good job is worth a few emails or calls to secure an understanding. We're very satisfied!
AWESOME COMPANY!!!! My wife and I had them redo our roof and they were awesome! Love their speed, price, and professionalism
Abominable service. After three years our work is still not completed. We will be taking our claim to the Better Business Bureau and an attorney. This is a dishonest, poorly run company that I couldn't recommend in the slightest.
Very Satisfied – We had Mountainland Exteriors do our roof. I was very impressed with their installers. Randy was great to work with and everything he promised they delivered on... I usually dont take the time to do a review but this company deserved a high rating... I would highly recommend them.
Quality great communication needs improvement – Quality of work was great but communication between Randy and us could be greatly improved. Just make sure when you are signing papers you have everything stated verbally written on the contract. We had some misunderstandings of what was promised.
Very bad business practices – The owner came to the house and gave a bid. Seemed nice enough, offered his handshake and his word we would not pay until contract was complete. Told us we were getting free gutters as a promo that he could slide in even though the deal had just passed. He told us his people did the work, no subcontractors. We were told he works with all of the rebate programs and would work with Utah Home Performance as well. Found out that he is not a preferred contractor, he said he was in the app process, found out that was not true. Meanwhile, one lie after another, the subcontractors he sent were great and professional, Randy, not so much. We had ordered windows and gutters. He was planning on not installing the gutters and demanded payment. We told him, as he had said, we would not pay until the contract was complete. He begrudgingly sent someone over who did a crap job initially. After coming back a second time to fix leaks that were left, we have gutters up. I'm sure the quality is not great, but gutters nonetheless. Randy texted and called like a teenager with a new cell phone until we sent him a payment...which was the very day after the job was complete. His office women seemed nice enough, but difficult to get through to and didn't know what was going on. Will NEVER use Mountainland Exteriors again. I would give a lesser rating if I could.
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