Whipple Service Champions Plumbing, Heating & Air Conditioning

The worst!. I am writing as a former employee who worked for the company. During my time there I learned that the company is on its last legs. The horrible business practices by Kent R. Whipple are astounding. Let me start from the beginning.

I came on board to do a job that I was a bit over qualified to handle. I was told that the company has been going under a lot of changes and it was my job to help us push along. I was excited in hearing that because I love working from the ground up. But when I get into the office I began to regret my choice in joining Whipple Service Champions.

The company is broken down into steps. You start with the Client Care Department. A phone call comes in... (whether the customer is calling or the Rep is making outbound calls to their members or ANYONE that is in their system. That is right, if you called in asking a question about Whipple's services, they will save your number to call you at a later date!)...and the rep will book your call. They are trained to make sure not to mention hidden fees such as the 69.50 dispatch fee or that if it is a warranty issue that it is up to the technician to decide if the problem is under warranty until the last line in the call. They do this so you feel obligated to book with them after the 5 minute long phone call.

From there it goes on the board and awaits a technician to go out and fix the problem. Before this however, they will call you to make sure you are there. Now here comes the shady part... if you purchase a club membership you are put into the same queue that you would be if you were not a member. That means when you read the contract and it says "You get put ahead of everyone that isn't in your membership bracket" it is nothing but a lie.

So then the tech arrives and takes a look at your problem. Let me assure you that they will find even the slightest problem with your system in hopes to charge you an arm and a leg. Why? Because they get paid on commission. I personally have seen so many complaints about this issue that it made me sick to my stomach. I have seen technicians take advantage of the elderly or people who don't know anything and think that "Whipple is an honest company... they will help me!"

When you do have a problem with the company you call in and make your complaint. But here is where it gets tricky... if you don't have all your documentation they won't help you at all. Even when you have all the information they will still drag it out. This is indeed largely due to the fact that their accounting department is in such a mess that I am not even sure how they are operating legally. I am surprised the IRS hasn't audited the entire company.

Finally, and on a personal note, Kent Whipple (In my opinion) is the worst employer alive. Kent demands that you do everything his way or he threatens "other options". He has a way of making you feel like you are but an insect under his giant boot. He talks down to you and expects you to do it right the first time, regardless of training or understanding. You are nothing but a scapegoat under his reign of terror and as such you are expendable. I truly feel sorry for those that work for this monster, specifically the managers that work directly under him.

Please stay away from this company. They do not practice legally nor ethically and you will find that you will be worse off than you started.…