Mark Miller was the best dealership I have ever worked with. After playing games for 5 hours at an awful dealership (Larry H Miller) I left empty handed and then went to Mark Miller Toyota. I got a great car for a great price they were very fast and I was on my way. I bought my car through Roger in the internet department. He was very professional! I did my research on prices and he gave me a better deal than what I thought the car should of sold for. I love my new car. Thanks
AVOID their New Start!.
I am VERY disappointed in the sales at this dealership. I had come in with poor credit and was transferred to their New Start department. After a great initial impression in which the New Start Sales team worked with me to try to get a used vehicle, they simply seemed to give up without telling me anything. I added a co-signer and was told "This helps greatly". I was very excited and ready to proceed. I asked them to tell me what the details would be on a different vehicle than the original one (because they sold it without letting me know while trying to get a deal approved), and he said "I will call you in 2 hours". That was on the 11th of February. It is now the 18th and I have called and e-mailed multiple times trying to find out the status with NO responses. I have even tried their cell phones which they gave me during the initial visit.
I feel like I have been ignored and rejected. I would have understood if they had called and simply said. "I'm sorry, we cannot seem to find approval" or something similar. But to be ignored is completely unacceptable. I am sure after reading many reviews that if you have good credit, you will be taken care of nicely here. But if you need help and your credit is not good or perfect, AVOID this place! AVOID the New Start Department.
These guys are excellent at what they do for you and your car. The gravy in the experience is the consideration, respect and care they deliver to you as a human being. Hard to come by in the car biz.
I purchased my Toyota Tacoma new from Spencer Williams back in 1999. The purchase process was smooth, no pressure and he truly wanted to put me in the car I wanted - the car I wanted was the car he wanted me in, not the more expensive one that probably would have made him more money. Not only that, but he's also a great guy - I still go in and visit him when I'm having that same Toyota serviced. I will, without a doubt, purchase my next Toyota from him. He rocks.
So after you buy a car, you need to have it serviced. Mark Miller Toyota's service department is as good as the sales experience I had. Obviously a different scope, but the respect, care and attentiveness still applies. Bruce Belliston (service mgr) and Brent Gingell (mechanic) provided service beyond any expectations. They are a great team and work so hard to get things right.
I recently brought my Toy in for the standard 90,000 mile service. I had some extra work done as issues were identified on inspection - just the normal wear and tear you'd expect from an older vehicle. One of those things was the brakes. Unfortunately, they didn't come out just right on the first go, but Bruce and Brent worked their butts off to make sure they were as smooth as butter and that I was happy with the outcome. They really went above and beyond the call of duty and I can't say enough good about these guys.
I will forever be buying and maintaining my Toy's with Mark Miller Toyota, and specifically Spencer, Bruce and Brent, as long as they're around. I recommend all my Toyota buying/owning friends to these guys and have heard nothing but good experiences from them too. You will be treated kindly and with respect. Please give them the same - they are so worth it.
Your best friend would tell you the truth- Here I am. Go Somewhere else. Mark Miller Toyota not only neglects important safety guidelines when installing safety features like a rear seat belt but also forgets the finishing touches like remembering to check to see if the seat belt actually connects into the other side before giving you your car back to go and pick up your small children at the day care. Small issue? No. Isn't that why we pay over 350.00 dollars to have a dealer install it because they are suppose to follow manufacturers specifications and double check to make sure it is safe. How can it be safe if after you pay over $350.00 for a new mechanism it does not even work. They also forgot to install the covers over the screws. Somehow came up missing and they tried to blame me. Why on earth would I remove them the same time they installed new seat belts. No one wants to be honest or take accountability. My advice...do not take your care to Mark Miller Toyota if you want to be safe. Best of luck.
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