Day Spas >Sanctuary Day Spa & Salon
42 South Rio Grande Street, Salt Lake City, UT | Directions 8411140.768223 -111.904077
Neighborhoods: Rio Grande
I had a very BAD expirence with this place. I had a family emergency the day of my appointment. I did not think to call and cancel my appointment with Sanctuary Day Spa (Gateway Mall) Not only did my sister go to the E.R they decided to run my card and charge me for services I did NOT recieve. GO anywhere but here. This is a cold hearted business. Ran by superfical robots:( When I called to resolve this they were rude and said (NOT our fault) So, much for compassion!!
Love getting massages at the Sanctuary. They through in a foot soak and foot massage before before you go in for your massage. They also give you a drink and treat. Its awesome.
Couldn't ask for a better first spa experience – I had never been to an actual spa before, only local schools (which were nice too). The receptionist at the front desk was extremely friendly and helpful in explaining the whole process and showed me to my locker with my robe and sandals. They have a sauna you can enjoy before your service, and a very nice relaxation room with twinkly star lights in the ceiling. They even offered me tea or juice and scones. They wash and scrub your feet before your service. I only had a facial, but with all the little extras they add it seemed like a much bigger service than it should have been. Amy has to be one of the friendliest and down to earth people I have ever met, and my facial was amazing. I plan on coming in every month from now on, and hope to get a full day package soon before I have to head back to school in the fall.
Wonderful Day Spa – After reading countless Sanctuary Day Spa reviews, I booked the mini spa package (had received a gift certificate for my upcoming birthday), and was absolutely thrilled with my experience. I did not want a place that claimed to be a spa, but felt more like a salon. Sancturay is just what I was looking for. The spa facilities are wonderful! Decor is very soothing, and the staff was great. I had a facial, relaxation massage, and foot treatment. I honestly did not want to leave, and will definitely go back. FYI, the pecidure area is wondeful and would be great for a fun group activity. I would highly recommend to anyone and everyone.
BEST HAIR EVER!!! – I recently came into Sanctuary salon hoping to correct my color problem. They paired me up with an adorable girl named Chelsea Long. Not only was she friendly and fun, SHE CORRECTED MY COLOR DISASTER!! I will not be returning to my former salon. SANCTUARY & CHESLEA are the only ones for me!
After my color was finished, Chelsea showed me many of the wonderful Aveda products that she used to style my hair. Unfortunately, you didn't have the ones that I wanted to buy on the shelves or in the back. I was told that they would be back in stock within a week. I still have yet to purchase those products. Nevertheless, I will still return to Sanctuary!!!
Sanctuary made it better. – This review is not for the Sanctuary at Gateway. I have been to the Gateway spa once and loved it. This review is for the Sanctuary at Fashion Place. I have been there about 4 times for services and each time I have really enjoyed it. This last time was very different though. I had an appointment for 6 p.m. which I called and made the day before. The day of my appt. a front desk girl called and asked if I could come in at 5:30 p.m. I was open but explained that it would be hard for me to make it by then because I work till 5 p.m. The front desk girl then asked if I could do 5:45 p.m. I was reluctant since I would have to rush to get there which I explained to the girl, but I said I would try and be there by 5:45. I had to rush from work and was caught in traffic, so I called Sanctuary and said I might be a few minutes late getting me there around 5:50. The girl whoever it may be was VERY put out by me and said that my massage and service would have to be cut down because I was late. That made me very upset since I am the paying customer who made the appt for 6 then was asked by Sanctuary to change the appt to 5:45 p.m. I was trying to be nice and accommodating to Sanctuary when I realized I WAS THE PAYING customer so why do I have to have my services cut? I told the girl I thought that was unfair and that I wanted a full treatment since I was paying for it (the treatments aren't cheap by any means) and she rudely said, "We will have to see, just get her as soon as you can". That really made me upset. I ended up getting to Sanctuary at 5:45, RIGHT ON TIME. The front desk girl hardly greets me and has me follow her into the ladies lounge and I confirm with her that my service won't be cut, and she frankly says, "Well, nope you're on time". At this time I start to get relieved but I'm still worked up over her first comment and her attitude. After changing (which only took a couple min) I came out into the waiting room and then the massage therapist says, "Since you were late I'm not going to be able to give you the foot bath and scrub". I was so upset. I said that I was not late and that my original appt wasn't even till 6 p.m. and I am the one who tried to get there early. Once I said that the therapist was apologetic and gave me the soak and massage. The massage therapist was very nice and gave me a good massage, however it was not relaxing this time, I feel like the massage/experience was a waste of money, the shower drains are clogged and fill with dirty water and wads of gross hair and whoever they have at the front desk these days needs to be taught good customer service. I want to give Sanctuary another try but I don't know if I will.
**Comment added 07/07/2009** I was able to talk to Shanney the manager and she was so kind and apologetic. She called me and talked to me about the situation and was very understanding. I felt much better after being able to talk to Shanney. I want to tell Sanctuary thank you and that is the type of service I was used to. Sanctuary gave me a $25 gift card to be used anyway I like which was a nice surprise. I will be going back and I'm glad to know if you have a bad experience they are willing to make it right, no matter what.
Incredible Ambiance – I enjoy experiencing Day Spa treatments. Yeah, I am a softy when it comes to being pampered!!! I live in Utah rather close to The Sanctuary Day Spa at the Gateway. I have never experienced services here until this past week. I stopped in to purchase gift certificates for my two daughters and wife. I was shown around the Metro Gym and Sanctuary Day Spa. Halfway through the tour I need to mention I was introduced to a few people working in the day spa. I couldn't help but notice their willingness to answer my questions and give me Spa treatment ideas for my upcoming Anniversary. Another thing I wanted to note was the amount of wall art in the facility. Never have I seen so much art and character. I could tell the people there enjoyed being there and in turn i would too. I was then offered a list of treatments and prices. I ended up booking a massage, facial, hydroscrub, and a foot treatment. YES, for myself!! How could I not after walking through that place. I was treated so nicely by all their staff! Rick was the person that showed me around the gym and locker room. They have an extremly clean enviroment. I was especially impressed with their tecnogym work out equipment. This gym looks GREAT! Rick was great at explaining the Yoga classes and Tai chi classes. I was offered a great rate for a gym membership and he also offered me a free pass to try out the gym. I received an amazing hydroscrub and massage by a therapists(Aprieall) and then a relaxing facial and foot treatment by another therapist(Valeri). Both these therapists were extremely professional and skilled. In fact I believe I fell asleep in both facial and massage I really enjoyed my experience! I felt guilty after leaving my family at home while I experienced this day spa without them. I absolutely KNOW my wife and daughters are going to be in professional hands! I will be joining the gym and will plan on experiencing more spa services going forward. HIGHLY RECOMMENDED PROFESSIONAL AND RELAXING AMBIANCE
Thank you Sanctuary Gateway – I needed a day away and never realized how much until the moment I walked into the Sanctuary. I was greeted with smiles at the front desk by a lovely young lady. I was then walked right into the womens dressing room where she showed me around. I was then walked into a BEAUTIFUL star lit room where I was then offered a warm foot bath. My cute little therapist Valery offered me a warm wrap for my neck and even remembered my water I requested. I was then asked questions regarding my skin and diet. my skin looked so dull and old so she explained there were ways to help me with my skin battle. She then explained to me other options of facial treatments that best fit my situation. I was so comfortable with this young lady to the point that I was able to let go of my stress & relax. She then walked me through a beautiful hallway and entered a candle lit room & prepared me for a facial. I would love to keep going into detail on how relaxed she made me feel,but thats another story. I was so relaxed and comfortable & did not want it to end. I explained to her my desires to stay forever. she offered me a pedicure next if I had time. I was beyond happy to stay & agreed. she walked me into another beautiful room where she placed my legs and feet into another warm tub. During my Pedicure a massage therapist massaged my arms without me even asking!!! WOW!! I was sosurpirised again!!! After my pedicure i recieved a tour and was shown other services offered and asked if I wanted to rebook for another facial to help clear up my skin. I was surpirsed this young lady had taken so much time and effort in helping me even further. I did end up rescheduling a facial, pedicure and massage which I included my sister, daughter and grand daughter to come with me next. I cant even express my thankfulness to this staff and their willingness to serve me and treat me so graciously. Thank you so much Sanctuary we are coming back!!!!!! BTW, MY SKIN LOOKS GORGEOUS!!!!!!
Great Spa Day! – I had the chance to spend the afternoon at this spa with my mother and sisters last week. We were greeted at the door (before we even had a chance to check in at the front desk) and whisked away to the locker room that had lockers with our names on them. I really loved the room that you wait in before your treatment. The hot stone massage that I received was literally the best massage that I have ever had in my life. All other spas that I have been to pale in comparison!
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