Discount Tire

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K a t h r y n

Joined 2 years ago

Stellar Customer Service. I had a tire with a slow leak and didn't know if I needed a new tire or just a repair. I'd had good experiences at Discount Tire in other cities, though I hadn't been to the Draper location before.

Wow--their service even exceeded my positive expectations. I was treated exceptionally well from the moment I drove up until I left. I had barely gotten out of my car when one of the employees walked over to greet me. He asked what I needed and immediately looked at the tire.

We then went inside and he explained my options. He suspected all I needed was a repair (not a whole new tire), which turned out to be correct.

Then he gave me my choice of a paper or electronic invoice. Fantastic! I chose electronic. A green alternative AND less clutter for my house :) After a short wait, he returned and showed me the metal fragment that had been causing the slow leak. A short time later, another employee checked with me to make sure I'd been updated.

The cost was $5 for a valve kit. That was it. No upselling, no hidden costs. When the repair was complete, I walked out of the store to find my car had been parked right there in front of the door.

In my opinion, you can't go wrong at Discount Tire. And you'll get exceptionally great service at the Draper location.

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Misty Gunsay

Joined 2 years ago

My Favorite Tire Store. I will be a lifelong customer of Discount Tire!! My family and I were on our way to see rockets launch at the Salt Flats and we ran over a curb and bent our rim. I called Discount Tire to see if they could get a new wheel for us. They didn't have one in stock, but called and found the closest store. He told me to come in and they would check it out for me. We pulled in and they looked at it right away. They were able to bend the rim back into shape and had us on our way in record time at no charge. They have the best customer service and I will take care of all of my tire needs etc.. with them.

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GBerrett

Joined 3 years ago

Service Above and Beyond. These guys provide awesome service. We showed up a few minutes before closing with a strange tire noise. At first we were told we'd have to wait 20 minutes, but when we said we had to get going, they had us pull it up and put air in it. We left, but realized that the tire was still having problems. By the time we got back it was after closing. The pulled us right in. We were going to just have them put the spare on, but they found a used tire and put it on and got us on our way in no time, and no charge! I've never been treated so well. They deserve our business.

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Contributor

Joined 10 years ago

Editorial Review. A multitude of choices in tires and wheels are offered at the country's largest independent tire dealer.