Sanctuary Day Spa

Doesn't Recommend

laura_johnson

Joined 6 years ago

Disappointing. I saw the Sanctuary's "professional" team on "Good Things Utah." It seemed like a no-brainer to me that I should give them a try, considering I get facials every month. Upon my arrival, there was five different girls behind the desk, and it took more than a few moments for any of them to acknowledge my presence. They only acknowledged me after they were done with their heated personal conversation. I told them I was here for an appointment, and no one seemed to be responsible to take me down and then a young lady named Ashley finally decided that she would take care of me. Upon entering the locker room, there were no robes in any of the lockers and the young lady had to go search for one. When she came back, she forgot my slippers and it took her another couples of minutes to find some, and when she gave them to me, they were dripping water. The young lady did not ask me if I wanted a drink, nor did she apologize for the inconvenience of the locker room situation. I had never been there before and the young lady did not guide me as to where I should go or what I should do. I waited in the locker room until an older lady came in and asked me if I needed anything, introducing herself by the name of Lucy. I told her I didn't know what to do, and told her I was here for a facial. She took me out to the waiting area and offered me a glass of water, apologizing for my inconvenience and saying that my aesthetician would be with me shortly. My aesthetician arrived and did not introduce herself, saying that I had been late(which I hadn't...I had been waiting in the locker room) and that she did not have time to do my foot soak. The facial was okay, but she talked about herself and her two girls the entire hour. She did not explain any of the products to me, and when I came up to check out, there was a huge basket waiting for me to purchase. I did not purchase anything and will not be returning to the Sanctuary anytime soon.