Murray >Sanctuary Day Spa
READ BEFORE YOU BOOK!.
I have frequented the Sanctuary Day Spa in Murray over the last few years. My massages have always been wonderful, and so have the facials. I had a spa gift card from Christmas for $50 and decided to use it for a manicure.
My appointment was scheduled for 1:15. I waited 30 extra minutes because the nail tech was running late. This is not unusual for this spa. Each appointment I've had has started late. Don't make an appointment on a day where you have a tight schedule.
Once my manicure began, it was apparent that this nail tech was running on limited experience. It took her a full 30 seconds to clip one nail. That's not a joke. I was so astonished that I actually counted seconds. It was like she'd never seen clippers before.
After a miserable bout of clipping and filing, she began applying polish. The polish was extremely thick and she even made the comment, "This stuff is really thick. I need to toss it out when we're done." Just when I was beginning to suspect she wasn't actually a nail tech, the receptionist came up and informed her that her next client had been waiting 20 minutes. My "nail tech" suggested that another nail tech should take her client since she was so behind. Then she dropped the bomb. She said verbatim: "It's probably better she's seen by the nail tech. Nails aren't my forte. I'm an aesthetician. I do facials."
I looked down at my nails and they spoke for themselves. The polish was lumpy and uneven. She had to go back through each finger and remove polish from my skin and cuticles. The worst part was that through the whole thing, she was making excuses for herself. "Dark polish is harder to do than light colored polish" and "Don't worry, it'll look better with the top coat on."
I'm too nice and didn't say anything. I also paid the full $35. However, when I asked to leave a SMALL gratuity on the gift card, I was told I couldn't do that. Apparently, the only way to leave a tip on a gift card is to use the remaining balance. So I'm standing there with no cash and no ATM and my only choices are to walk out without tipping for to leave the remaining $15. I'll let you guess what I chose.
If you DO decide to book a manicure or pedicure at Sanctuary Day Spa - MAKE SURE YOU ASK TO BOOK WITH A NAIL TECH. Otherwise they may assign you to whoever is open. Even if that person does not do nails. Needless to say I will not be returning.
I have been going to Sanctuary Day Spa for laser hair removal treatments. At my first appointment the technician spent approximately 3 minutes on my treatment. I saw no results. The second visit she was much more attentive, but I still haven't seen any results.
A company called Spa Doctor is the one that runs the laser hair removal side of things and they have horrible customer service. The technician has told me twice that someone would call me to set up my next appointment, and that never happens. I have called about 4 times and left messages, never to get a return call. I would never recommend them to anyone.
Massage was wonderful!. I have a massage at Sanctuary every couple months and it's a life saver! You will love it!
Worst Customer Service on EARTH!. WOW. I had a facial and massage given to me as a birthday present. The day of the spa visit was actually a nice one. The spa seemed clean and in order, my massage was really very nice however the facial left so much to be expected. I was NOT asked if I was allergic to anything and 3 days after my spa visit I looked like Will Smith in the movie Hitch. My entire face, ears, arms and legs were completely covered in large, itchy hives. After over $80 in doctor visits and perscriptions, I called Sanctuary to talk to the girl who did my facial. I was hoping she could tell me what was in the products she used during the facial so that I would know from now on what I was allergic to. She was arrogant and rude on the phoe. She advised me that NO ONE had EVER been allergic to the facial products and acted as though I was making the situation up. I explained how I was upset with the situation, didn't want anything from the spa but an apology and to know what ingredients were in the products for future knowledge. She acted completely put out and told me that there were hundreds upon hundreds of ingredients in the product, that she'd have to go search for the bottle and there were too many to read off. Then she told me if I wanted to know what I was allergic to, I should go see a allergen doctor. Well, thanks alot Sanctuary, thanks for the crappy customer service, a half way WEAK apology and a taste of how arrogant and rude some people can be. Someone needs to teach these girls some manners! When you are in the customer service business and there is a problem, YOU APOLOGIZE AND MAKE IT RIGHT! I for one will never re-visit and will not recommend Sanctuary to anyone!
I had a problem with my pedicure, and they fixed it.
It was my first time to this spa and I went in for a pedicure. The spa part of the pedicure was fantastic: relaxing, refreshing and rejuvenating. The woman who did my pedicure was very personable and nice. It ended up being a lot of fun to talk with her!
Once I made it home, though, I noticed that my toe nails were misshaped and the toe nail polish job wasn't spa quality. I called and spoke to the manager right away. She was very attentive and courteous and scheduled me for a touch-up the next day. I was scheduled with a different employee and she reshaped and painted my toes. They now look fantastic. This spa wasn't perfect the first time, but was very accommodating and fixed the problem. That, in my opinion, says a lot about the company.
I tipped my LMT $20. I had an outstanding experience! The receptionists were very friendly and professional, the facilities were very luxurious and relaxing, my therapist was very kind upon meeting me. My massage started with a relaxing food bath and rub. I was then led to my massage bed which was waiting for me with warm padding and towels. I was left in complete privacy to undress to my comfort level and slip under the cover sheet. I swim and weight train and cross train 6 days each week. I came in to have my shoulders and traps optimally rehabilitated. My therapist did an outstanding job! After the massage, I spent another 30 minutes in the steam room and another 15-30 minutes in a private hot shower. I would say I was there close to an hour and a half and the experience cost me $40. It was well worth $60, so I tipped my therapist $20. I will be returning there on regular intervals.
my favorite place!. Good prices, excellent service, total relaxation! What else could you ask for? I've had several different treatments here and loved them all. Everyone has always been extremely attentive and professional. I love the fact that an hour massage is a full 60 minutes plus you get a foot massage. The steam room in the locker room is a great way to finish off the day. I've never felt rushed, I always spend a good 2 hours there. For the people who had a bad experiance I hope you give it another try. I go quite frequently and have never had a bad experiance.
Who do they think they are @ The Gateway?. This company has the biggest head for such poor customer service and physical services they perform. They talk about their continued education, which let me tell you consists of each other sitting in a circle talking bad about other salons. They have no clue what they are doing and say bad things about customers after they have left. I will never go back and nor will I try any of their other spa's around town. If you are thinking of getting services there, you'll be better off going to any other Aveda spa ( Aveda @ Fashion Place) except Sanctuary!
I LOVED this place!.
I saw the Sanctuary Day Spa on "Good Day Utah" and they were showing their couples room and the couples treatment from their massage therapists. I decided to give them a try and am so happy that I did. I chose the Sanctuary in their new location downtown at the gateway. From the moment my husband and I walked in to the moment we left, we felt soooo pampered. The couples room is amazing.. it was so warm and inviting. The therapists were very well trained and structured their massages to our specific needs.
I would recommend this place to anyone!
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