They will stal from you...seriously..
I love deals! I am a coupon clipper, a sale lover and a dollar store queen so of course when I found out that I lived next to a dollar store that has 88 cent Tuesdays, I was all up on that. Throughout the summer I would go there regularly before our trips to Lions Club Park to stock up on bubbles, shovels, snacks and random things I must have but am never sure why. It seemed like every time I left I spend more than I got, every time I checked out I would think 'that can't be right'. I attributed my feelings to the fact that I usually do buy more than I expected. Did I really need that bird statue? Yes, yes I did.
On this particular 88 cent Tuesday night however, after hearing stories of friends being "overcharged" for goods, I decided to test something out. I went to Honks and, like any self-respecting coupon diva, filled up my basket with a ton of semi-useless items; 25 items to be exact and I counted them...twice. With sales tax it should have come to $23.52 but when they rang us up it was $33.52. The line was gathering and I didn't want to make a stink unless I was completely positive I was correct so I checked out and informed the cashier that I would be recounting. He huffed a bit and said he would have to call the manager who would not be there until tomorrow and so on.
My husband and I stood to the side and recounted everything again, yup 25 items. So back to the cashier I went only to find out, they don't give refunds. Interesting considering the 'returns must be made within 30 days' sign sitting directly in front of me. The cashier who rang us up told me and I quote "My line was long, if you didn't want me to over charge you, you should have counted it". But I did count it... twice and then a third time after checkout.
The female cashier continued to tell me they can not issue refunds and I would either have to come back tomorrow and get store credit or get $10 in items right now. But I didn't want $10 in items or store credit, I wanted my money back or at the very least an apology. Alas there was no reasoning with them so I wrote down their corporate number and took $10 in Tupperware and went on my way.
I am not usually one to hold a grudge but this incident made me wonder. If my friends have had this problem, and reviews show other customers have had this problem, just how much money have I been over charged this year shopping at Honks. So the next time you head to the dollar store and leave thinking "Man, I feel like I spent more than I got" you might want to stop and count it all. Lesson learned my friends, yet another reason why I would rather spend my money at a LOCAL business where they know my name and I probably know their mom and I will tell their mom if they overcharge me.
What happen to customer service?. Love the great options available!! I dislike the fact that they don't provide a public restroom. They say it's broken. There have been a couple of times that my daughter needed to use their restroom, and I had to leave the store. Not only do I spend about $30.00 ++ when shopping there every time. Especially around parties and holidays. I love bargain shopping and it's disappointing to not being able to count on having good customer service.
A pretty good dollar store. Honks Dollar 5 is the closest dollar store to my house. Usually things from a dollar store aren't exactly of great quality, but most of the time Honks never lets me down. They have a good selection of things you'd actually want to buy, my favorite being the good glass dishes. They're not flimsy or weak. The only problem is the extra nickle attached to everything. It doesn't seem bad at first but when you buy, say, twenty dollars worth of things, you end up having to pay an extra dollar not including tax. I'm sure that makes me sound like a mizer, but I thought I'd forewarn everyone to make sure to bring some extra to cover the tax.
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