2274 S 1300 E, Salt Lake City, UT | Directions 8410640.720934 -111.853729
Neighborhoods: Sugar House
Looking over our records for the past several months before Jill G.'s review, I can't find a G last name that wasn't a completed repair. I'm wondering if she has confused us with another company because our service call is currently $69.95 and she claims we charged about $100.00.
The only situation I can see happening is that sometimes a customer has a failure that is covered under a factory warranty that we don't cover (Like if you buy a Dodge truck and something fails, it has to go to the Dodge dealership to get warranty coverage, you can't just take it to your neighborhood mechanic). Jill, if you happen to read this please call our office. I'd like to figure out what went wrong here, and if it was our company that failed to take care of your problem. I take our customer relations very seriously so please call and give me a chance to make this right.
Just like bshields7 states, "run away from these guys!" They totally ripped us off on a repair attempt. EMT told us they could repair our broken appliance and when they couldn't repair it, they charged us almost $100 anyway. I had to get a "real" appliance repair shop to get my appliance repaired, and EMT still refused to refund my money after a reputable repair shop got the job done. They'll tell you they can repair anything, but I don't think they know how to repair anything...even their customer relations!
Worst Service Ever – They fixed my stove and 5 month later it broke again. They only warranty their stuff for 90 days...Total Bull.. Went to GE for the second repair and they give me a 5 year warranty!! Run from these guys..They don't know how to treat their customers!!
Great Company – I had a refrigerator break down. They came the same day and had the part it needed. They fixed it the same day and I thought the price was fair for the great service I got. They came in the middle of the three hour window I had. The tech looked professional too, was in uniform, he was polite and cleaned up after himself. He thought it was funny when our dog tried to make off with his screwdriver. I would use them again.
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