621 W 3900 S Ste A1, Salt Lake City, UT | Directions 8412340.687016 -111.908913
24 Hours A Day;7 Days A Week Daily Everyday
AWFUL, worst ever!!!!!!! – I cant even give this company one star. I have never been more disrespected in my entire life. I was understandably frustrated and tried explaining my situation. They belittled me and my family. Insulted my parents, and were completely unprofessional. I understand that they are not in the customer service business however you can not get away with treating people as rudely as they did. I left angry, and almost in tears. There are no signs, and they try to make it as inconvenient as they possibly can which is the only they succeed at. I never usually write reviews but this went beyond what I can handle. Offended was an understatement. AWFUL
The most unprofessional and classless staff and facility – I recently had my vehicle towed by this company from a poorly lit area at night, in a handicapped spot with a faded marking. They left no notice to the apartment office that they had towed my vehicle, and there was no sign indicating which company had towed my car. Finally, after many phone calls, I was able to locate this shop miles away from the complex from which they had towed it. Upon arriving at the location of this shop, I was confused because their office is inside a carpet shop and I could not find it until I saw one of their trucks (which was halfway parked in a handicapped spot) and a small sign in the window. I came in to pick up my car they coldly stated that they would not release the car to me until my father gave permission, even though I offered my id with a matching last name. My mother called and spoke to them about where they gained authorization to tow my car, and after a plethora of lies that they later attempted to back out of, they hung up on her. Once my father arrived he went into the shop to recieve my car, the men in the shop joked about my mother's call and proceeded to call her profanitites. To sum things up, this company is full of trash employees who will do just about anything for a quick buck. I would not trust or give any consent for this company to pick me or my car up at any time!!!
Amazing company, went way above and beyond – Last night on my way home from Primary Children's Hospital, in the middle of a huge snowstorm, my truck stalled and died in the middle of I-215. I tried to restart it until my battery died. After a Trooper pushed us to the side of the highway we called three towing companies, all of which were too busy or wanted to charge us double or triple their normal rate because of the weather conditions. We finally got in touch with Arnold, the owner of Heritage Towing who asked where we needed to be towed to and said he would get a truck right out to us. The truck showed up and the driver started to hook us up when I mentioned it wouldn't have been so bad if it was just me, but I had three of my kids with me. He asked what we were going to do with my kids, because he only had one seat in the truck with him. I didn't have anyone to call to come pick my kids up since my wife and youngest daughter were at the hospital. The driver asked me to give him a minute and he called Arnold, the owner who offered to come pick my kids and myself up and drive us home while the truck followed us. When Arnold got there he helped me get my kids buckled in, gave them snacks and a bottle of water and drove us home. Arnold and his driver drove us 50 miles home, which was twice as far as they had planned on going, and still honored their quoted price. Of course I tipped them very well for their kindness and amazing service. If I am ever in need of a tow truck in the Salt Lake Valley I will definitely be calling Arnold and his professional drivers again. Thank you for being so compassionate and willing to help. You went WAY above and beyond what I expected out of a towing company.
Lousy service from lousy employees? – As a small business owner and an individual passionate about customer service, I can only wonder if Heritage has any tact, values or general sense of decency at all. It is sad when companies like this exploit good standing members of our community by being rude and disrespectful and acting as though they are above the law. Heritage seems to think that once in a private parking lot, they have the power to act as judge and jury. I would never use their service nor recommend it to anyone else as there are a number of towing companies out there that won't treat humans as crap.
Stop taking advantage of people – I think maybe Heritage has a pretty good gig here. They watch for an easy tow in a poorly marked Handicap zone and snag cars when park there. At $150 a tow that's a pretty chunk of change when most of us are struggling right now. The lease my brother has with his appartment complex says if he parks in a tow away zone that Heritage is the company cotracted with his apartments. In this contract if you are there when they hook your car Heritage will give you 10 minutes to come up with $60 and they will let you have the car. Now this is just a driver and employee so we don't know that this is how Heritage runs their business for sure. My brother went inside to check on what he could come up with and the driver took off as soon as he had a chance. He went to pick up the car the next day and mentioned that he asked the driver if he could get the car before he towed it and the driver said he thought my brother had attitude and that was why he just left. I don't know if the man at the counter was the owner or manager but he would not let my brother have his car for less then the $150 I don't know about you but I sure don't want to have anything to do with a business like that.
Rudest most unethical people!!! – The people at this towing company are the most rude and unethical people I have ever delt with. They lie first of all and apparently having an attitude when your car is getting towed constitutes not obiding by a written contract. We were present at the time they were towing my husbands car and in our lease agreement it states that if you are present you can pay $60.50 and be given 10 mins. to get the money to leave the car. This guy couldn't get out of the parking lot fast enough. We went in the next day with our paperwork and they simply did not care. They were talking s*** about my husband when I walked in the door...not to mention it was lies and when I defended him the old man kicked me out of his store and called me a jerk. HORRIBLE service and very dishonest in agreements they are supposed to uphold! I am contacting the Better Business Bureau. It's people like this that abuse the power they have just to make a buck. They charged us $150.00 to get the car back and did not uphold the written agreement...because my husband had an attitude.
The worst and rudest people I have dealt with – These people must think they can be rude to others and not think it won't get out . I parked in a no parking zone, my bad let me tell you . When I called to get my car I was told it was the weekend and they will get it to me when they can ,I waited 12 hours because they were busy . Here's the thing that makes me wonder if they are spliting profits with other people.They would NOT meet me at the office I had to meet at their location they picked,I was wondering if I was going to even get my car back . On top of that the driver was a smartass about how esay maney was to make from us"suckers" . BEWARE!!!!
GREAT TO DEAL WITH – We have about 400 cars towed a year and when we do not use our regular tow company we have called heritage and they have been honest and complete professional. We have nevber lost anything out of the cars or have we had a problem with their service.
Tow truck drivers – It's never fun to get your car towed but coming from someone on the other side needing assistance due to people who park in spaces they shouldn't . This towing company has been very good to work with. Their drivers respond quickly and have been very courteous in the process. Thanks for your great work in helping us with this ongoing problem.
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