never picked up the phone. I am so busy person. I wanted to make sure if they have pasta maker machine in store. The lady who picked up the phone and tried to pass to the concern department, i think so. But the department did not pick up the phone. I did not like it. Target store would be better than the walmart. At least, target store pick up the phone.
Horrible Customer Service Experience.
I have always maintained a neutral stance towards Walmart. I go there occasionally and have always received decent service, but I've never had to return anything until now either.
The other day, I purchased a cassette adapter for 10.00. Unfortunately after leaving I saw that the wire is exposed on a small part, and it didn't work. Today I went to the so-called customer service desk for an exchange. There was only one person working the desk and quite a few people in line, it was 20 minutes before I got to the front. Then the associate looked at the adapter, and shook her head saying "mm-mmm."
When I asked her what that meant, she called me a liar that I had just purchased it because there was no way their merchandise would have exposed wires. I asked to speak to her manager, who said that the item was not returnable because I didn't have the plastic packaging it came in. I pointed out the huge sign behind her saying that they accept returns with a receipt. She shrugged and refused to help me.
Now I understand why Walmart is so hated, because their service is exceptionally terrible! I'll be buying a new adapter at Target.
The familiar smiley face representing the world's largest retailer stands for dependably low prices and customer service..
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. In addition to a full line of groceries, 36 retail departments offer everything from shoes to DVD players, including apparel, health and beauty products, electronics, toys, fabrics, craft supplies, jewelry and outdoor equipment. Wal-Mart Connect Internet service is also available, along with a wide range of computer equipment.
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