350 Hope Ave, Salt Lake City, UT | Directions 8411540.739154 -111.902278
Mon. - Wed., Fri. - Sun. 6am - 11:45pm;Thu. 24 Hours
Neighborhoods: People's Freeway
never picked up the phone – I am so busy person. I wanted to make sure if they have pasta maker machine in store. The lady who picked up the phone and tried to pass to the concern department, i think so. But the department did not pick up the phone. I did not like it. Target store would be better than the walmart. At least, target store pick up the phone.
Horrible Customer Service Experience – I have always maintained a neutral stance towards Walmart. I go there occasionally and have always received decent service, but I've never had to return anything until now either.
The other day, I purchased a cassette adapter for 10.00. Unfortunately after leaving I saw that the wire is exposed on a small part, and it didn't work. Today I went to the so-called customer service desk for an exchange. There was only one person working the desk and quite a few people in line, it was 20 minutes before I got to the front. Then the associate looked at the adapter, and shook her head saying "mm-mmm."
When I asked her what that meant, she called me a liar that I had just purchased it because there was no way their merchandise would have exposed wires. I asked to speak to her manager, who said that the item was not returnable because I didn't have the plastic packaging it came in. I pointed out the huge sign behind her saying that they accept returns with a receipt. She shrugged and refused to help me.
Now I understand why Walmart is so hated, because their service is exceptionally terrible! I'll be buying a new adapter at Target.
The familiar smiley face representing the world's largest retailer stands for dependably low prices and customer service. – In Short
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. In addition to a full line of groceries, 36 retail departments offer everything from shoes to DVD players, including apparel, health and beauty products, electronics, toys, fabrics, craft supplies, jewelry and outdoor equipment. Wal-Mart Connect Internet service is also available, along with a wide range of computer equipment.
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