Grandpas Dental

Carilynh c.

Joined 3 months ago

Please don't go to Grampa's Dental if you value your smile, your money, your pain level, your general health and your sanity. I have dealt with these people for well over two years. I paid them 1900.00 up front for new bridgework. After unexpected root canals which lead to a massive infection which the doctors were too busy to worry about, I finally got my bridgework about six month after walking in the door.

The teeth looked crooked, but I was so glad to be done with Grandpa's I didn't even care. The bite was too high on one side which cause a rocking motion whenever I chewed. Eventually the rocking caused the bridgework to loosen and then fall out, posts and all. Debris started surfacing through my gums; hard little bone-like pieces and a needle-like object. These were removed with great pain, and it was suggested that the that the bridgework had failed and I needed partials or dentures. The bridgework failed because it was perfectly straight and did not match the curve of my gum line.

Next, I was prepared for partials. Everything was removed from the area of the bridgework. I came back after my gums had healed expecting to be fitted for partials. I was told that I needed six crowns. I would have to pay for these myself before the partial could be made. No money. Too bad. Guess you need dentures.

Once I met a girl who had dentures made at Grandpa's. She said that her sinuses had been damaged and that all the mucus now drained through her mouth. I have not been able to force myself to go back to that awful place again.

Doesn't Recommend

Joan R.

Joined 1 years ago

Bad Dentist - Bad People - check license. Check the license of anyone who works on you at Grandpa's Dental. Read the Better Business Bureau and see the F rating on Grandpa's Dental. My mother in law went there and they took $1,000 before they started any work. They caused her terrible pain. The dentures they made did not even come close to fitting. They took the dentures back, told her she was difficult to work with and that they would give the money back in two weeks. She has never received a penny back. We won in small claims court but they appealed and are now going to the next step. They have changed their name a couple times so buyer beware!

Sue W.

Joined 7 months ago

A few months ago I had some discomfort with a tooth and wasn't even sure which one it was, only the general vicinity. I made an appointment with Grandpa's Dental on 800 N. in Orem, UT. An X-ray was taken that I wasn't shown and the dentist who was on duty never came around where I could see him. He tapped on 3 teeth in the vicinity of where the discomfort was and I still couldn't pick out which one it was. He then announced that I needed a root canal and crown. I stopped at the desk to make an appointment and was told I had to pay $798 in advance for the work. After I had made an appointment and left, I became uncomfortable about the diagnosis and started trying to call to cancel my appointment and get a refund to the charge that was made to my credit card. I had to call a total of 6 times before I got to talk to anyone. I was told I would have to bring in a letter saying why I had cancelled and they would sent that to the main office in Sandy so I could get a refund. I took the letter in and said once I had gotten a second opinion and if it looked like I did need the work done, I would reschedule. I was told that I would no longer be accepted as a patient. I actually had 2 more dentists look at my tooth and not one of them found any indication I needed a root canal and the discomfort actually went away. To get the money I had paid credited back to my credit card took months and I had to resort to filing a complaint with my credit card company to get it taken care of. DO NOT go to or send anyone you to know Grandpa's Dental!!

Recommends

Brittany F.

Joined 7 months ago

I heard about Grandpa's through their ad, and checked them online on this website and others,I saw some good reviews and bad ones so I decided to check them out for myself. I had a very good experience, the doc and staff were very knowledgeable and explained everything that was happening. My sole complaint was that they are always very busy. They did change one of my appointments because of that, but I was fine with it. My crowns and temporaries fit perfectly and I have no complaints on the quality if their work. I felt they were honest in their work which is the most important thing to me when it comes to my care. I will be going back for more work and I recommend them to my family.

tresa h.

Joined 9 months ago

The staff is very unprofessional. On my first visit the assistant hit me in the face with the x-ray machine. During the second visit another assistant cemented the temporary crown on sideways. Not just a little crooked--- at a full 45 degree angle to how it should have been! They smeared purple goo on my chin (from the impressions they took of my teeth) and didn't clean it off. They also left lots of cement around my gum line saying it will come off when I brush my teeth. On my final visit to get the crown cemented in place, the dentist got his instrument too close to my lip and the rotating part of the tool pulled off a section of skin! They didn't even acknowledge that I was bleeding. I had to ask for a tissue to wipe away the blood and still didn't even get an apology. The color of the crown doesn't match my other teeth but I wanted to get out of there and be done with it so I accepted their poor quality work. Their prices are low but it's only a deal if your expectations are even lower. There are several dentists that work there so they are just employees and work on whomever comes in that day. They don't have to worry about their personal reputations or accountability since the front desk person has you sign plenty of legal waivers. They also demand payment in full before they schedule your first appointment. Beware-- better still, avoid this place completely!

Doesn't Recommend

phil k.

Joined 1 year ago

Horrible. Look them up at the Better Business Bureau - they get an F. There is not sufficient space here to list all the problems with Grandpas Dental. DON'T GO. You have been warned. Enough said.

Doesn't Recommend

dolly17

Joined 2 years ago

These people are incompetent. My husband went to Grandpa's Dental to have them look at his tooth. We had already been told by an oral surgeon and another dentist that he needed a root canal. He went in for his appointment, they took xrays and told him everything that he needed to have done. They began work on everything else except the root canal. It became infected and caused him so much pain that he couldn't sleep. When he went in for his next appointment they told him they didn't know he needed a root canal though they had the xrays of his teeth this whole time, and never mind the fact that thats what originally brought us there. The staff is rude (particularly one male employee who likes to sit at the front desk) and none of them are good at communicating what they will be doing and why.

Doesn't Recommend

CSMobileUser

Joined 5 years ago

The work done left my wife in pain then when it came time to. Do yourself a favor find a good dentist office so its done right and if your not sure research them more on the net good luck