Home Touch Window Fashions

Very Pleased. I just ordered from them and was very pleased. Not only were they very knowledgeable, but they were friendly and prices were great. I knew I wanted Hunter Douglas honeycomb shades, and shopped around bit. The salesperson at Home Touch was the most knowledgeable on the products and was very thorough in explaining all the details of the product. Everywhere else seemed like they were interested in just gettting a sale, but here she really took the time to make sure I was ordering the right thing. She was even very patient with my kids that were destroying the showroom! I ended up ordering cordless shades, that no one else even showed me! I will return to purchase more products from them.…

Fantastic Place!!!. Just had another blind installed in my home and I absolutely love it. Hunter Douglas is more of an higher end product so I have been buying my blinds one at a time for my budget. My husband's philosphy is that he'd rather do a little at a time and have a much superior blind than just put cheap up all at once! Love the people that work at the store and the installer, they are always helpful and willing to accomodate my schedule. I have no eye for interior designing stuff, so the designer has been Uber helpful with helping me select the right colors and products. I've shopped around and prices for Hunter Douglas do vary, but since Home Touch was really reasonable and their customer service is great- we went with them. I love my Duettes and I suggest this store to ANY and everyone looking for custom blinds.…

Great Experience!. I just had my products that I purchased from them installed, and I love them! I shopped around and knew what I wanted, after comparing several places, I found that they had the best price, and seemed to know the most about the product I was looking for. They even gave me a better price on a different system that some of the other places didn't even mention to me. The designer was great to work with and the installer was very nice. Highly recommend.…

Horrible customer service. I am suspicious of the positive reviews, since professional is spelled "perfessional" consistently. Perhaps a company employee has posted them? I have used Home Touch twice. The first experience 3 years ago was excellent. My experience this summer has been the worst customer service experience I have ever had. I am giving 1 star, because that is the lowest allowed. My recent experience deserves zero stars. The designer came to our home to choose window coverings.She seemed knowledgeable, so we proceeded with the order. I was shocked at the price, but I didn't think too much about the staggering difference from our last purchase at the time. I said she seemed knowledgeable. She wasn'. She charged us for the wrong blinds and called back to say our total was higher. She also measured one of our windows incorrectly. Becky, the office manager, is the rudest person I have ever spoken with. She began telling us that we needed to pay more towards our balance 2 weeks after our blinds came in. She repeatedly lied about things and changed her story. For example, when she called to tell me our blinds were in and the installer would be contaciting us, she told me that repairs we had agreed upon with the designer were an additional charge (and those charges were between us and the designer). Later, when I asked to speak to her boss, she changied the story and said she thought I was talking about additional repairs and that the installer had already completed the initial repairs. How would the installer have completed repairs whe he hadn't been to our home yet? She would call me, then call my husband and tell him I wasn't returning her call (5 minutes after she left a message). When I asked for an itemized receipt, since the total seemed high, she refused to provide one. It took 2 months to get that. She has refused to give me contact information for her supervisor, saying she runs the store, and the owner isn't involved much. We had to take about a half day off work twice to meet the installer, since one of our blinds was too big for the window and had to be returned to Hunter Douglas to be cut. I really wish I would have shopped around and bought my blinds from another Hunter Douglas retailer. I do like the blinds. However, given the other reviews on pricing, I am convinced that $500 per window for vignette shades (on a standard window size) is too much. If they are charging a premium price for customer service, that is pathetic. I have gotten better service at Wal-mart.…