Draper >Sweet Home Chicago Pizzeria
Oh my, what a rotten experience we had tonight at Sweet Home Chicago Pizza in Draper! We've been ordering pizza from these guys since they moved into the neighborhood and while it's not "real" Chicago pizza, we thought, hey, support the local economy! This week, we ordered two pizzas after work, waited and went down to pick them up after 25+ minutes - giving them plenty of time. When we got there, they hadn't started either one of them. They said it would be 45 minutes. The place was practically empty! We said never mind and left a message for the manager to please call us. The manager never called. Tonight, we thought we'd give them the benefit of the doubt and try again. We called in our order. We went to eat the pizza there. The pizza was alright but when we asked to speak to the manager, thinking we'd get a chance to tell him about the other night's problem, he came out and refused to have a conversation. He told us he was refunding our money and ASKED US TO LEAVE THE RESTAURANT! What? He was unbelievably rude. We didn't take the refund and we will never eat pizza at Sweet Home Chicago again. I've managed restaurants and run businesses and I can tell you this brand of customer service will not end well. Shame on you SHC; very unprofessional and the pizza…not that good!!
NOT Chicago Pizza. I was excited when I found "authentic Chicago pizza" in the valley. The atmosphere was good and the service was decent. But if you have ever been to Lou's or Gino's in Chicago you will be extremely disappointed as this is NOT real Chicago pizza. For those that have never eaten REAL Chicago pizza may think this is OK. Save your night out for good pizza and go somewhere else.
They forgot my order and then lied as they frantically started making it...30min after it was supposed to be ready.
Worst customer servce and terrible pizza. Ordered over the phone and was told 30 min... Showed up after 25 min and they did not have the pizza made yet. Told them if it's not made to cancel the order. She said it was just about ready.... NOT...well 25 minutes later the pizza is finally done. got home and tried the pizza... has no taste, burnt crust, very little cheese. toppings are scarce and low budget, not what you would expect for a $18 pizza. Would have been better off to go to Little Cesars or getting a Totinos. Will never go back.
Some People Have No Taste.
I'm not surprised by the mixed reviews. One day I took a friend to a very authentic Mexican restaurant. I was delighted. She turned to me and said, "Taco Bell is WAY better." And since I spend more time enjoying food than enjoying people, she and I are not friends anymore.
If you're looking for a big chewy circle of doughy bread, slopped with sauce and a layer of cheese a quarter inch thick, do not go to Sweet Home Chicago. Go visit a Little Caesars, or call Domino Hut. This pizza is different, and it all starts at the foundation. The crust here is subtle and plain. Another reviewer in derision compared it to a cracker, and while I disagree with his/her characterization, I don't think it's a bad comparison.
The crust here is a kind of understated vehicle---it's not the show itself, but is what the whole rest of the show rides on. Because it's subtle, it allows you to taste tomato in the sauce, and each of the toppings seems to stand out a little vibrantly. The result is that it doesn't taste like most pizza---an indiscriminate mush of lipids and carbohydrates---but it tastes like flour, tomatoes, peppers, olives, and sausage, all contributing distinctly in a greater whole.
You do tend to wait longer for the food, but it doesn't bother me to have someone take more time to prepare my food. I've never had rude service. And regarding sanitary concerns, the Draper location has large windows into the kitchen, and I've never seen anything that alarmed or worried me.
Great Pizza!!. I have to admit, before going here I read some of the other reviews and was a little worried. They were either really good, or really bad. That being said, my wife and I decided to just go and try it for ourselves. We drove from Utah County on a lunch date and were pleasantly surprised! Right off, we were surprised by how many Police men were there, two seperate groups. I mention this only because these guys eat out every day and I'm sure that they go where the food is good. That gave us hope! The menu was really confussing (grab one of the 'To Go' menu's at the desk for a better understanding of what they have. We asked alot of questions, and they were very patient with us. It did take some time for our pizza to come (about 35-40 mins), but it was expected. They told us up front about how long it would be. The 'Stuffed pizza' was so thick and tasted great! My wife is a thin crust kinda gal, but even she loved it! We did not have any problem with the service, they were very friendly. I think that some people just had a bad experience, maybe not realizing what they were getting into, and didn't want to wait. I can see how a pizza that thick takes longer to cook through. My advise is to judge for yourself. I don't think that you will be dissapointed! We will definitly be going back.
Not Disappointed. It's been too long since I was in Chicago having good pizza, so my family had to try Sweet Home Chicago. We were definitely not disappointed. The service and food were great! If you know anything about Chicago pizza then you know that it is unlike anything you get at other pizza places. The wait is longer because the cheese has to melt, but it is worth the wait. All the employees were helpful and friendly. We are so glad to have a Chicago place closer than the windy city. I read all the negative comments posted, but decided to try this place anyway--I 'm glad we did!
Worst customer service ever. Tell you what folks, the pizza is Ok at best, but the boys from Chicago have learned NOTHING about customer service, or at least the people that take the orders. If you don't have your coupon number handy get ready to get "ripped" by the female on the other end. I for one am through with "Sweet Home" and their attitude!
The Worst Pizza Ever!. I was really excited to try this restaurant. I ordered a thin crust cheese, (perhaps not their specialty). It was cut into a million pieces, which I belive is the worst way you can serve pizza. The crust was burnt in multiple spots. It was just not up to par. It tasted horrible too! Luckily, I did not have too much interaction with the staff since I did a carry out, but during the 10 minutes I was there I thought the employees to be rude. I also asked for parmesan cheese along with pepper, they gave me several pepper packets but said they were out of cheese. Well, that was a lie because I could see the refrigerator stocked with small containers parmesan. Why on earth they would not give out cheese is sooo bizarre. Anyway, I would stay away from this joint. You would do better going to Little Caesars.
Don't waste your time. We had been to this location a previous time on the recommendation of a friend. Yesterday, we invited a couple of our friends to go and have dinner with us at Sweet Home Chicago. When we arrived, we waited for our friends to come, and they got here at 6:45. By 7 we were ready to order. We placed our orders and nothing was said to us about a longer than normal wait. At 7:40, we started to ask about our pizza, and the waitress told us it would be another 10-15 minutes. We were surprised by this timeframe and she got the "manager" who came out. We were pleasant and just asked why it was taking so long. He responded with "you can either be patient and understanding, or I'll give you a refund and ask that you never come back." With that tone, we were really unhappy, so we opted for the refund. At the register he kept saying "I can't believe you aren't being understanding" and then made a comment of "might I suggest little caesers down the street." It's important to point out that people who had shown up after us were getting their food, and we seemed to be the only ones that were not. My wife and son are Hispanic, maybe that had something to do with it. Don't waste your time or your money, go to Big Daddy's pizza or somewhere else.
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