Draper >Sweet Home Chicago Pizzeria
Anger Management issues.
Ordered the Tuesday special at 7pm and at 7:40 still no food. After having to ask the waitress where our food was, she said another 15 minutes. Unfortunately we had another engagement and could not wait any longer. After asking for a refund, the waitress got the owner/general manager, who was extremely angry at us for asking for a refund. He told us to either be patient and understanding or don't come back. We nicely asked for a refund again and the general manager told a person in our group to SHUT UP or I won't give you a refund! The manager was so angry he was shaking and seemed like he was going to do physical harm. Another in our group almost had to call police. Eventually we got our refund and gladly left.
I STRONGLY RECOMMEND THAT YOU DO NOT FREQUENT THIS ESTABLISHMENT.
This business and employee/owner behavior is not suitable for children and certainly not good customer service.
Recommend the manager take customer service, business management and anger management classes.
The Real Deal. This is it I have made several trips to Chicago and have stopped at Giordano's and Gino's East. Worth the drive to try out. They also make their own sausage and it is killer. If you like Cheese then get a Deep Dish Cheese Pizza worth the extra money. The Deep Dish pizzas here are the ones to get.
Yummy stuffed pizza.
From some of the reviews, it sounds like there may have been some problems here for awhile, but we've been going for the last several months and have always gotten great pizza and friendly service, whether we were dining in or taking out.
Do sign up for their email specials - they often offer 2-for-1, or other good deals.
The stuffed pizza is wonderful. It's huge, though, so if you're not feeding a group, be prepared to have leftover pizza for a few days (like that's a problem!)
Burnt pizza, bad management. We have been going to Sweet Home Chicago on and off for the last couple years. As a whole we went there more for the close location than the pizza since we never knew if it would be a good or bad day in the kitchen. More times than not we have felt our pizza had a burnt quality to it. This last time after waiting 40 minutes with, only 2 other families in the restaurant, our pizza once again had that burnt soggy quality to it. When we brought it to the attention of the manger who was not even 20 he chose to agrue with us telling us thats how all thin crust pizza's turned out. With us being more than twice his age we told him that we had had pizza thin crust and not soggy and burnt tasting but he proceeded to argue. After being yelled at and argued with we proceeded to get our monies back and being told that they didn't need our business. So I am telling everyone...They are proud enough to say they don't need your business. A big waste of money and time so many other quality pizza places and restaurants that do WANT our business and know how to treat their customers. VERY POOR FOOD and MANAGEMENT. Place has gone down hill.
Place is a joke!!!!. What happened to SHC. I used to eat here all the time. The owner must be on vacation or some damn thing. This place has seriously gone down hill within the last year. I went in there a few nights ago, just for a pickup mind you. Well first off, when I walked in, the place was filthy and there was stuff all over the floor, tables you name it. So I go to pickup my pie and low and behold it wasn't ready. Hmmmm, was quoted 30 minutes and I even got there 10 minutes late. Still not ready. Okay, so I wait and wait.....and wait some more, finally, somebody comes out and gives me this "pizza"? I opened the box and here is this piece of cheese melted over a soggy tasteless crust, with the bottom burnt so bad I almost had to spittle it out. Wow.... I literally threw the pizza out the window on my way out of parking lot. Do not eat there!!!!!!!!!!!!!
Avoid at all costs.
I decided to visit Sweet Home Chicago with my family based on several good reviews I read regarding their pizza. Boy, were the good reviews wrong, but the bad reviews were right on the money!!! The service was poor, the restaurant was very small and dirty.
When the pizza finally arrived it was completely unlike any other pizza I've ever eaten, that wasn't really a good thing. The crust was hard, thin, and tasteless. The pizza sauce was bitter, acidic, and salty. I would suggest avoiding this place at all cost! Your family, stomach and your wallet will thank you.
TERRIBLE PIZZA-TERRIBLE MANAGMENT. this pizza is absolutely disgusting(unless of course if you like eating your pizza out of a soup bowl). it was incredibly soggy, had way too much sauce and the bottom was basically black. i've actually had better pizza at jazz games. they also have some of the worst managers i've ever encountered. not only were they extremely rude and arrogant, but also very unhelpful. if this is how REAL chicago pizzerias treat their customers then it looks like i wont be planning any trips there in the near future. if you're thinking of eating here....DON"T. save the 25 dollars you'll end up paying and order dominos.
Has been...not now.
So we decided to give this place a try even after reading the reviews here after seeing "Pizza Paradise" on the TravelChannel. I also did a little "googling" and found the famous Pepe's in Chicago but for Frank, no mention of Jim.
They won "Best of" in 2006. That was then and definitely not now.
I ordered a "Don" for pick up, stuffed style. Of course it wasn't ready when they said it would be. After 10 minute I saw the guy pull the pie out. Then he started to scrape at it. Apparently it got a little burnt I thought but that's ok, I like "crispies." I got it home and it was more than crispy, it was burnt on the top and bottom! (I should have checked at the restaurant)
I can't believe they would still sell such poor food. Might as well dropped it on the floor and put it back.
PRO: I will have to say, the parts of the crust that weren't burnt were really good, kinda like a pie crust where there's thin layers of flakiness. The toppings/filing was average.
Oh yeah, the pricing online doesn't match in store-it's higher in store.
"Best" Pizza?. They claim to have been voted Utahs best pizza but there is no mention who award them this (is there such an award?). I emailed them and asked but they never responded. Seems to be made up. Only place I know of that won best pizza is The Pie.
SoSo. The first time we went there with our friends...we got our meal, however, our friends meal was never delievered to the table. We asked about their order several times before they finally got it and then it was wrong. We thought that we would give them another chance, since everyone has an off day every now and again, but this time we did delievery. I think that the pizza is pretty good (get the DON), however, the service could be better and delievery times run close to an hour (or more). Is it worth the wait...not if you want your meal fast or right for that matter.
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