terrible catering service, but great food.
Flaky, the customer services was flaky.
The contact person for catering does not seem that invested. Took a long time to get invoiced before the event. The food was late. The staff person was not prepared to transport food quickly. I had to take food from delivery vehicle to event myself and set it up. I had paid for delivery & set-up.
The food was fantastic! So delicious despite the fact it had been transported across town. The prices were super reasonable. The variety of options to chose from is great.
Good Food, Poor Service.. Consistently inconsistent on the service. Food is good but hire a frontend manger that gets the service side of the experience. Wait too long for a table when they have them, don?t get water/coffee without repeated requests that the attitudes are lame. You would think they were not working for tips. Too bad, because the food is always good. We have been going there for 2 years but go less often because of the poor service.
Forgiveness does not change the past, but it does enlarge the future..
I was the third of four people there the day mentioned below (terrible service, great food, etc.) I agree with my two friends that the service was really awful and there was not a reason for us to have been treated as such. I can also say on behalf of the owners, that they rectified the situation. The manager there was terrible and demeaning, but when i made a formal complaint, the owners were apologetic and offered a gift card and for us to come visit their other location. we didnt introduce ourselves when we came in until after we ate and were treated with respect- and our coffee was filled in reasonable time. it was a very different scene and we would gladly go back... to the draper location, anyway.
hope that info helps someone.
Are people losing their minds?. I, too, was at the Citris Grill last Sunday and was sitting at the table next to the folks who were treated poorly. I thought their waitress was really rude to them, though mine was really nice and am very surprised to see that someone took the waiter?s side here. They were even talking about how much they liked the place when they came in and I sort of watched them become more and more upset as they were treated worse and worse. I almost said something, too, but stayed out of it since it wasn?t my waitress? but now I see I should have stepped up. They did get mad after a while, but I totally don?t blame them, I would have probably gotten pretty mad too if my waiter was like their waitress. I?m not even sure I believe a customer wrote that other review. Just my two cents. Also, there were 4 people, 2 girl and 2 guys there, not just girls, so maybe the other comment was about someone else...?
Great Food Great service Great atmoshpere BAD NEIGHBORS.
i too ate at citrus on 33rd on sunday2/24/08.
i too was offended not from the service but the vulgarity of the table next to me they were BAD NEIGHBORS!
i was seated next to what possibly couldv've been the most vulgar obnoxious table. they obviously are angry at the world and nothing could please them.
the restaurant was on a wait (busy) and my food and service was good.
i too agree however with greenissexy please get your food to go if you can't act as a civilized human in public..
oh and the boxer short look is sooo passe! so grow up and take command of the english language without the profanity, or stay home and order dominoes. yes you did ruin my dining experience at citrus on 33rd.
i will be back to citrus on 33rd but i will walk out if i see those females there again !
Great food, HORRIBLE Service.
I just had the WORST customer service I have ever had. So bad in fact, i decided to create a citysearch account, JUST to write about it.
If it had been just our server, i could understand. Sometimes that happens. You have a bad day at work,and you take it out on customers. While that is not the ideal situation, it's still understandable. However, it seemed the ENTIRE staff was bad. We almost walked over to the kitchen to get our own coffee, because we asked several of the wait staff to bring us some, and it never came. The "Manager" is the person who actually brought our food out. As she SLAMMED our food on the table, I came to the realization that this, this was the worst customer service i have ever received.
At one point we asked to speak to the manager, to complain about the service. She was just yet one more person who was COMPLETELY rude to us. She actually told us that the waiters were complaining at how we were treating them. (Like asking for coffee!?) We only started becoming slightly assertive after the staff was horrible to us.
Their food is AMAZING, I highly recommend it, however ordering take out might be a good idea if you want to try it.
great food, WORST SERVICE EVER. I've eaten there a few times and while the food totally rocks, I am appalled by the service we recieved. Not only was the waitress, Barbara, rude beyond belief- when all I did was ask if I could create my own scramble instead of one right off the menu- to which she cocked her hip , practically rolled her eyes, and said "I guess," but we also waited 25 minutes with empty coffee cups after asking 3 different servers for coffee. Even the manager was rude- she slammed our plates not quite in front of us on the table and walked off without asking if we needed anything else. When we complained at the end of the meal, one nice host told us he was sorry and that server had had complaints before, but the manager came over to us with attitude and told us she didnt like how we asked for our coffee ("could we get some coffee around here?!) when we explained that was because we had already asked 3 others with no response she said it was probably because WE WERE RUDE! Are you kidding me? We may have asked for coffee in a snotty way by the 3rd or 4th person, but we were certainly not rude to begin with and there is no way that merited how we were treated. I SUGGEST YOU GET YOUR FOOD TO GO FROM THE CITRIS GRILL.
Food that I expected to be good, but was terrible. I don't know what's wrong with the Citrus Grill - normally I can at least eat most of the less-than-great foods that I've been served in my life. But this was an exception. The food was just unedible. The spinach dip was the funniest to me. It was BRIGHT yellow and I would guess the recipe was mayonnaise and a dash of flavor. Oh, and of course bright yellow food coloring? BAD. I just can't go there again. Ever. Surprisingly disappointing.
Never Disappointed!!!. My husband and I are frequent customers at the Citrus Grill on 3300 South. We have NEVER been disappointed. Our food has always been fantastic. I always order the Southwest Wrap (AMAZING!) and my husband is a little more adventurous and likes to try new things. He is always happy. The portions are a good size, an they offer hearty or petite so you can order the size you'd prefer. Seating was always propt (within 10 minutes on a Friday night) and our service has always been superior. Some nights they have live music as well. Their drink list is pretty creative. I personally like the Pomegranate Martini. Great place!
Devastatingly Average...if you're lucky..
My wife and I live very near to the Citris Grill on 33rd. We've probably dined there well over 15 times and every time I swear I'm never going back. A good example is their featured Grill Cheese Sandwich I had last time, which was smoked gouda and tomatoes... sounds good, doesn't it?
Well, it basically amounted to a couple pieces of toast with a thin slice of UNMELTED cheese over cold tomatoes. Could have/should have done better myself at home.
That's an average experience for us.
Sunday Breakfast is somewhat less bleak, but not by much...
It's too bad.. it seems like a nice place with a good menu, but the execution is horrid.