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National Auto Plaza
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National Auto Plaza
Tips for National Auto Plaza
April 23, 2013
THIS PLACE IS HORRIBLE!!! Do not buy from them!!! They bumped up the prices by a couple grand and have keep forgetting everything they need us to bring and keep having us come back and then try to blame stuff on us when they have lied to us and totally ripped us off! Don't ever go and especially don't work with John Filandro!!
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April 10, 2013
Loved the customer service and they were actually able to get me approved. I found my new car lot!
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March 20, 2013
I would not recommend doing business with these people. My experience w them started off good...came in three times looking to find the right the vehicle for the right price...the sales guy was great, helpful, knowledgable, down to earth and not pushy but we could not find a vehicle that fit our budget that we were happy with the first two times coming in...they called us in for our third visit with a vehicle that would work...loved the vehicle...the sales manager, who in my opinion was a little aggressive with a smart lipped attitude, stepped in and offered us a deal just slightly above where we wanted to be w $ down that we didn't plan on paying and would not budge...there were a couple of small items on the vehicle that we wanted fixed and asked them if we agreed to the deal if they would fix those items and we were told yes...we told them we needed a minute to discuss it amongst ourselves...we took a minute to decide then my husband went back over to speak w the sales manager and tell him we agreed as long as they fixed the two items...apparently we angered the man when we didn't jump all over his offer right from the start and he replied to my husband using cuss words that "we're not fixing sh--". That of course angered my husband who pointed his finger at the guy and said "hold on a sec...you just told us not ten minutes ago that you would fix these things if we agreed to the deal." The salesmanager physically hit my husbands hand away which almost started a fight between the two...the sales manager than preceeded to yell at us to "get the hell of his store" embarrassing me and alarming my four year old who was with us...I was in total shock and very confused...since we went from calm cool speaking adults to this within a matter of minutes. Obviously we left the store and another manager came out to speak with us...he de-escalated the situation which I appreciate but we left there with the understanding that if we still wanted to purchase the vehicle that we would do so for the same deal but they would not honor their offer to fix the problems. We were not going to buy but the manager called us back a few hours later, re-offered us to buy and they would fix the problems. So we agreed once again. Only now everytime we have been back in to the place, we feel odd, not welcome, the salesman treats us different, we have to be ushered around so we do not come in contact w the sales manager...we needed some paperwork signed by a third party out of state and were told that they would overnight the paperwork...here it is five days later and it has still not been sent...also re-test drove the vehicle when we went in to give the down payment and the vehicle had new problems...the vehicle has been in the shop 3 days now and the salesman doesnt call us back with any info or update even though he says he will...after we called AGAIN to check status he rudely passed us on to the mechanic to speak to...who never called us back after he said he would...called again and left message for the mechanic to return our call...no return call...funny that...now that this is happening I have searched the web for other reviews about this place and have found many many similiar to mine...also the bbb gives them an F...so...buy here at your own risk...
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Heart
December 28, 2012
We had the worst experience of our
lives and will never refer NAP to anyone or step foot in there again!!!!
We got tricked into signing a lease for a car that had problems the night we brought it home. We took it back the next day and they helped us find a truck that they said was in perfect condition, and it appeared to be. They forced us to pay $1500 for a down payment, (when originally we agreed to no down payment,) and that night, once again, problems. We took it to a mechanic the next day and he said the engine is bad. We took it back and NAP willingly offered to put a gently used, newer engine in for free that they promised would be perfect. They had our truck in their shop for over a month!!!!!!!
When we finally got the truck back the dashboard had a big hole in it that wasn't there before, but we didn't complain because we just wanted to be done with this joke of a place. Less than two months of having this truck the brakes started going out and the engine began having more problems. We took it to a mechanic once again who fixed our brakes, but said the engine won't be lasting longer than a year.
We got rid of that truck with $13000, yes thirteen thousand dollars of negative equity!!!
We got screwed over REAL BAD by them and will never be going back.
Oh I didn't even mention the bad customer service! We had four different salesmen yell, I'm not kidding, YELL at us the first two times we went in. The third time I brought my parents, (who are a lot more outspoken than me,) and they screamed at my parents!!
We also received 3 or 4 angry and nasty voicemails from them on our phones.
Out of our entire experience we probably dealt with ten different guys, and out of the ten only ONE was nice to us, sympathetic, and truly acted like they wanted to help us.
Biggest mistake of my life going to National Auto Plaza.
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