Professional Drain Service, L.L.C.

11/27/10

Good Plumber, but.....

by kairlotta at Citysearch

We used this company for the second time. Very knowledgeable and reliable. Unfortunately, we had an entire, newly filled bottle of Xanax STOLEN from our bathroom.

Hide your medication or keep a watchful eye out if you decide to use this company.

10/26/10

Excellent service, Excelling rates!

by Scott C Bailey LUTCF at Citysearch

Gary at Professional Drain Service is the best in the business! PDS is very reliable, they guarantee their work and they were priced way below the other bids I received to unclog my kitchen sink. I would recommend Gary and his team to everyone!

12/02/09

Fast Service - Fair Price

by peterbigglesworth at Citysearch

I had a kitchen sink that was backed up. I called a few plumbers in town including one (Whipple) that I have a "service contract" with. Whipple told me it would be $199 to show up same day, or I could wait two days.

I called Gary at Professional Drain Service. He was in the neighborhood and was at my front door in 15 minutes. I'm sure this isn't typical, but I couldn't believe it. He told me over the phone that it was $90 to fix it, and when he left, he charged me $90.

There are a lot of plumbers on Citysearch with horrible reviews. Professional Drain Service exceeded my expectations. I will use them in the future for any plumbing problems.

Thanks for saving the day!!!

• Pros: fast same day service
• Cons: non

08/08/09

A very pleasant experience

by jaycagey at Citysearch

I called them to unblock a sewer line that was clogged with tree roots. I couldn't get through using my landline - it kept going straight to voicemail. Apparently their phone system does this if it thinks the call is from out-of-state. What's odd is that my number has the same local prefix as theirs - only the last four digits are different. In any case, I tried again using my cell phone and they answered right away.

They scheduled a tech to come visit between 11 and noon and he showed up at 11:10. He was able to use the vent on my roof so no equipment needed to come through my house. He was very friendly and answered my many questions about sewer lines and roof vents.

The job did not take very long (he was gone before noon), the drains all work great and PDS provided a 5-month guarantee.

As an aside - I also asked about toilet replacements. I had a toilet replaced last year by another company and their plumber pressured me to let him pick out a toilet model - one which he assured me I'd like. I don't - its flush is exceptionally weak. The PDS tech told me they encourage the customer to buy the toilet they want and then let PDS do the actual replacement (for a flat fee). That's exactly how I want it to work. When I decide to swap out the one I got last year, I will absolutely call PDS to do the work.

• Pros: Friendly, prompt & professional
• Cons: Calls they think are out-of-state calls go -> voicemail

08/07/09

Quick and courteous

by Golden22 at Citysearch

I called someone else and their next opening was Monday "before noon." But I called these guys Friday afternoon and they had a fellow on my doorstep within a half hour. Within an hour, they were able to fix the problem I've struggled to fix most of the day. My fix-it guy was courteous and knowledgable and he gave me a 90-day guarantee. I wish I had called sooner!

• Pros: Arrived within half hour
• Cons: I still had to pay 81 bucks