09/15/09

Too expensive, false advertising!

by HomeFry

I called the location in West Jordan to ask about a promotion I saw for 3 tans/$3 for new customers. I was told over the phone that I'd have to pay $15 to upgrade to the VersaSpa (the spray tan). When I got there, I was asked to pay $15 for the upgrade, in addition to the $3 for the "promotion," and another $4.50 for the eyewear, even though I told her that I can't tan normally and I would never use them. She said there was no way to remove that charge from the computer. She also spent 10 minutes trying to sell me tan bundles, pointless lotions, gel-based ointments and other nonsense when I was in a hurry. She wouldn't stop talking. I'm not going back.

• Pros: It seems like a nice facility.
• Cons: The employees only want to up-sell.

06/17/09

Bad Bad Bad. Beware Auto-withdraw payment membership

by MDN

OK... I have to comment on what a previous poster touched on and would warn people against opening a membership using a monthly Credit Card Auto-withdraw option. It is virually IMPOSSIBLE to cancel with these people at the end of the contract period. Considering that this seems to continue to happen with no intervention from management makes me wonder what's "going on"!! They will think up any number of excuses as to why your request for cancelation has not been processed. Obviously the open-ended, month to month payment, after the contract period has expired is not a wise option for unsuspecting CUSTOMERS to sign off on. It's likely that You will continue to pay for MONTHS after you "Cancel"

• Pros: Not

03/11/09

In Response to former employee

by eurotan12

Hi my name is George owner of European Tan. I had a customer bring this to my attention wow. Not sure why anyone would do this to any company unless they are bitter about there past employer. I have no legal issues against my company or myself.

My packages are the most affordable in the industry. My memberships started at $19.99 in 2001 and today 2009 they are still $19.99 not sure how I over charge. We have the latest technology in the industry that we provide to our clients. We continue to grow as a company and educate our valued clients on a daily basis on the tanning process.

My beds are cleaned with a clean towel with sanitizer disinfected after every session, I hope nobody uses "pesticide sprays" on there acrylics. Feel free to call the Salt Lake Valley Health Dept. so see what they say about us. As a consumer it's all open to the public.

We have been doing memberships in SLC for over 8 years now. Based on our membership agreement you can cancel or freeze your membership anytime after the first 30 days with a 30 day written notice. That is our policy and has been the same for over 8 years. Our agreement is extremely easy to read with NO hidden verb age in it. Our memberships are $19.99 and $24.99 not sure where this past staff member gets $30 maybe that's why she does not work for the company anymore.

I have had employees for over four years and they know and have great public relations with our clients. It is very important on the customer service level to know clients names and we strive to know each and every client by name after at least the third visit.

I have nothing to hide, I know that not everyone will be happy with European Tan but hopefully 99% will. I do have a lot of pride in my company too. I encourage anyone to come down and see how your experience will be and you be the judge. I have thousands of comments from our suggestion boxes and over 98% of our clients are completely satisfied based on: cleanliness, customer service, tanning results and education! I will take those averages anytime. If you are not completely satisfied there are plenty of tanning salons in SLC to hopefully to take care of your tanning needs.

• Pros: You be the judge
• Cons: You be the judge