03/19/08

No Customer Satisfaction!

by amandible

I would never recommend using Targets registry. You CAN'T exchange a anything, if you happen to get doubles or decide you don't need it, unless you have a gift receipt. It doesn't matter if it is on your registry. So what does Target recommend you do if you don't get a gift receipt? They tell you to ask your guest for it... as if! To make things worse, I went to exchange something that I did have a gift receipt for but they expire after 90 days and in my case the gift was sent to my parents house in another state and was driven out to me after the gift receipt expired. You would think Target would understand that with events like this gifts come late but NO, absolutely NO EXCEPTIONS! Using Target was an absolute nightmare. I would think twice about buying from an company who does not know the meaning of customer satisfaction!

• Pros: fun stuff
• Cons: Don't ever consider giving as a gift, too much headache for recipient. Think twice about a registry, you'll be stuck with unwanted items that Target won't exchange.

12/27/07

Worst Customer Service

by shoegirl1004

Tonight I came to your Target in Fort Union, Utah, to do some grocery shopping and exchange a defective CD, I received for Christmas. I approached your customer service desk and was told that I could not get a new cd due to not having a receipt. I respect that, however, this cd was purchased at your store and would not work in 3 different cd players. I wanted the EXACT same cd, just one that would work; I understand copy right laws and would have been happy to have your associate open it for me right then and there. I was very discouraged, I was stuck with a cd I really wanted but did not work. I went next door to Circuit City and explained that my husband had purchased this cd at your TARGET store and your associate would not take it back. All I wanted was to replace the exact same CD. They were very nice and willing to help me. I then went across the street and did my grocery shopping at Albertson's. Target I am VERY disappointed in your customer service, I was shocked that Circuit City would take care of a DEFECTIVE ITEM THAT YOU SOLD ME!!!! . We do our grocery shopping weekly at your TARGET store. We will no longer be shopping at Target for our personal or business use. Circuit City is where we will be shopping for electronics for now on.

Very Disappointed.

• Pros: Can't think of any
• Cons: worst customer service I have every had!!! ( I WORK IN RETAIL!)