While I can appreciate an institution that makes relatively creative and tasty sushi rolls, Sumo's service is the reason I will never return.
As someone who enjoys great food, I'll admit that I wasn't too disappointed with Sumo's quality and selection. The only problem was, we have to go into the back several times to get a person to take our order. Each of the three times I've been here with a friend or two, we've been ignored from the time we sat down to getting our check.
One incident that has been burned into my mind, was when I asked the waitress to split our check - she refused and then went into the back and came back with a calculator. Then she threw the calculator on our table and said, you can do the math yourself.
As a young-looking Asian-American consumer, I felt that maybe we were being discriminated against in this situation or that she was having a bad day. No apologies were offered. Of course I went into the restaurant looking for a manager, only to be told, the manager was running an errand. That was the last time I ever ate at Sumo and I do not ever plan to return.
Not great but ok. I had lunch there on a weekday, visiting salt lake and was happy with the service, but the quality of sushi was awful. the rice was over cooked, and the quill eggs, not fresh.
Excellent Restaurant. We have found there is surprisingly decent sushi in Salt Lake but none like the Happy Sumo at the Gateway Mall downtown. It is excellent fresh sushi with many options of rolls to choose from. We had some sort of chocolate mousse dessert after our meal that was fantastic as well, my wife was very pleased! We will be back often.
Scolled by Manager.
My friend & I went into Happy Sumo for some lunch. My friend isn't a big eatter so she ordered something off the kids menu although it read "12 and under" the waitress let it slide.
When the bill came she charged us for an adult meal. We called the manager and instead of helping us he told us off saying she wasnt allowed to order off the kids menu.. He went on for a good 5 minutes. Told us NEVER to order off the kids menu again! Jeez didn't know I was getting lunch w/ my father!
And their "adult" lunch menu BLOWS!
2 rolls for 10.00
The rolls are not impressive at the least and taste like grocery store sushi!
LOVES THE SUMO. Oh my god there is like a new place for sushi cropping up every day around here, but the sumo remains my fav. Alot of the other places are such hype and their food is horrible! Happy sumos menu never fails me, not only do I love all my 'regular' items like the playboy, rock shrimp roll, but they keep adding new awesome stuff. Last night I had some new rolls, appetizer, oh and my fav crab and cheese wontons. Heaven. Usually I get dessert to go since I am so full, but I LOVE both their choc cakes. I could eat here everyday. Seriously this is the best and takashi is a close second, but don't waste your time on any of the other lame ones around here!
terrible sushi worst in slc. the worst sushi in town, they should change the managerment, and lower the price to keep them in business , there is a lot of new sushi coming up in slc , and i eat sushi 3 times a week , i try over 20 sushi place in town, you paid what you get , but happy sumo is over price and frozen sushi from yesterday, nothing fresh , and each roll cost 13,14, i never go back again , sorry suno
Bad service, Good food..
So.... I usually like going to Happy Sumo, but this time was pretty bad... bad enough to write a review about it....
It was on a Thursday I think and me and some friends wanted to eat dinner and watch a movie after. So we had decided to go to Happy Sumo! Our movie starts around 8ish-9 and we met up at 7 to eat.
OMG.... the waitress took nearly 30 minutes to bring us out our waters/drinks and they took like over an hour before our food was brought out! The thing that upsets me the most was other people that came after us got their food first! But I wasn't so mad after getting our food because the food was good. But my good mood changed again because the waitress didn't give us our checks until we had asked her to. Then she gave us a cocky attitude and said something like "Well, we're pretty busy too you know" and all we asked for was our checks. Seriously, if that girl had personal problems, then don't take it out on us.... We ended up missing about 10-20 minutes of our movie (it was transformers, the new one).... and that was so not cool. I was very upset.
Happy Sumo: NEVER AGAIN.
I usually LOVE going to the Happy Sumo at the Gateway. I have brought many first time sushi eaters to Happy Sumo and have always had a good experience. Unfortunately, I just took my family (for some of them it was their first time trying sushi) last night and the service was HORRIBLE.
I am truly disappointed and embarrassed for having raved to my family about how awesome Happy Sumo is. We had a party of 9-the largest table in the restaurant and it was hardly busy (a Tuesday night). We were sat before it even picked up. Despite this we were there for at least 25 minutes before the server even came and took our orders and then after taking our order (14+ rolls) she tells us it will take at least 25-30 minutes to make our food! Not to mention we had a 2 year old with us- who we ordered for right away before the 14 rolls- and we had to go up and ask where his food was. In addition, our server completely ignored us, the largest table/party in the restaurant. She would make rounds to near by tables, refill water, bring checks, but never check in with us, ask us how we are doing, or keep us posted on the status of our food. When I pulled her over (30 minutes later) to ask when our food was coming she was VERY snotty and said that she put the order in and that's all she can do.
Eventually we had to ask for a manager because we were so unhappy with the service. The manager was receptive and apologetic and agreed to take off the auto-gratuity but only based on our request to do so. In the end this only amounted to about $13 off on a $200 bill. The manager didn't even offer to comp a roll- I mean we ordered a lot of food and beverages- I would've expected something more. She did change our server right after we got our food but in the end the damage was done. In all we had been at the restaurant for just under two hours with horrible service and an overpriced bill. I am sorry to say that will be my last visit to the Happy Sumo- and I will never be referring friends or family there again. Also, in my experience at other sushi restaurants, when I bring in a large party and order that much food most of the time the restaurant/manager are extremely over-attentive and sometimes comp something on our menu just because they appreciate our business. Happy Sumo treats the customer like they don't need their business- so from now on they won't be getting mine.
we liked the atmosphere, not all chefs the best. we've been in slc for the long weekend and finished up last night with a sushi night out. we liked this place alot, but it was inconsistent food. We had a group of 10 and had three rounds of ordering...it was strange because it was like the chef who did the tempura had no idea what he was doing, but everything was excellent. our waitress actually said she's had a couple of "send backs" that night, and she thought it was the same chef...everything else was great though, we still recommend.
Best Sushi Anywhere!. I went to the Happy Sumo expecting the best, and was not disappointed! The service was awesome, the sushi to die for, and the atmosphere was cool enough for me to have a good time. The only downer was the hostess. She was short and rude (and what was up with the hair, anyway?) Besides that, it was wonderful, and I will definitely be back. Thank you Happy Sumo!!
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