10/27/09

terrible sushi worst in slc

by ci

the worst sushi in town, they should change the managerment, and lower the price to keep them in business , there is a lot of new sushi coming up in slc , and i eat sushi 3 times a week , i try over 20 sushi place in town, you paid what you get , but happy sumo is over price and frozen sushi from yesterday, nothing fresh , and each roll cost 13,14, i never go back again , sorry suno

• Pros: worst sushi in slc
• Cons: never ever go back

09/08/09

Bad service, Good food.

by TinaPhan

So.... I usually like going to Happy Sumo, but this time was pretty bad... bad enough to write a review about it....

It was on a Thursday I think and me and some friends wanted to eat dinner and watch a movie after. So we had decided to go to Happy Sumo! Our movie starts around 8ish-9 and we met up at 7 to eat.

OMG.... the waitress took nearly 30 minutes to bring us out our waters/drinks and they took like over an hour before our food was brought out! The thing that upsets me the most was other people that came after us got their food first! But I wasn't so mad after getting our food because the food was good. But my good mood changed again because the waitress didn't give us our checks until we had asked her to. Then she gave us a cocky attitude and said something like "Well, we're pretty busy too you know" and all we asked for was our checks. Seriously, if that girl had personal problems, then don't take it out on us.... We ended up missing about 10-20 minutes of our movie (it was transformers, the new one).... and that was so not cool. I was very upset.

• Pros: Good Food
• Cons: Cocky, bad, LONG service on a regular base

07/15/09

Happy Sumo: NEVER AGAIN

by Tsmalls5

I usually LOVE going to the Happy Sumo at the Gateway. I have brought many first time sushi eaters to Happy Sumo and have always had a good experience. Unfortunately, I just took my family (for some of them it was their first time trying sushi) last night and the service was HORRIBLE.

I am truly disappointed and embarrassed for having raved to my family about how awesome Happy Sumo is. We had a party of 9-the largest table in the restaurant and it was hardly busy (a Tuesday night). We were sat before it even picked up. Despite this we were there for at least 25 minutes before the server even came and took our orders and then after taking our order (14+ rolls) she tells us it will take at least 25-30 minutes to make our food! Not to mention we had a 2 year old with us- who we ordered for right away before the 14 rolls- and we had to go up and ask where his food was. In addition, our server completely ignored us, the largest table/party in the restaurant. She would make rounds to near by tables, refill water, bring checks, but never check in with us, ask us how we are doing, or keep us posted on the status of our food. When I pulled her over (30 minutes later) to ask when our food was coming she was VERY snotty and said that she put the order in and that's all she can do.

Eventually we had to ask for a manager because we were so unhappy with the service. The manager was receptive and apologetic and agreed to take off the auto-gratuity but only based on our request to do so. In the end this only amounted to about $13 off on a $200 bill. The manager didn't even offer to comp a roll- I mean we ordered a lot of food and beverages- I would've expected something more. She did change our server right after we got our food but in the end the damage was done. In all we had been at the restaurant for just under two hours with horrible service and an overpriced bill. I am sorry to say that will be my last visit to the Happy Sumo- and I will never be referring friends or family there again. Also, in my experience at other sushi restaurants, when I bring in a large party and order that much food most of the time the restaurant/manager are extremely over-attentive and sometimes comp something on our menu just because they appreciate our business. Happy Sumo treats the customer like they don't need their business- so from now on they won't be getting mine.