Doesn't Recommend

Jbird69

Joined 2 years ago

ok!. why does everyone talk about this place? its HIDEOUS! what blind bat put furniture in this hotel? the Lobby is so ugly.. those tea girl uniforms... why??? the girls are pretty, but those uniforms make them look like lamp shades!!! why don't you just dress them in tea pots mascot uniforms!!! seriously! I was embarrassed to bring my friends over for my shower... the service was lovely... we had a russian girl and another girl ( i forget from where) they looked alike, this was about a year and a half ago... they were both lovely girls... I made a comment about their uniforms and they laughed it off and said they hated it and it matched the curtains... clearly they were uncomfortable and embaressed, I felt bad for them, I was near your hotel the other day and it made me remember those god awful uniforms, so I came inside and saw that STILL the girls were dressed in that hideous thing.

please change the uniform.. ( glad you changed the doormen uniforms) the garden cafe are better.. but still make your waiters look weird!

for the sake of those girls who were so nice to me,change it.

Doesn't Recommend

alessandror

Joined 6 years ago

Not a place to work. The hotel is beautiful, but the management is sub par. They don't treat their employees very well and only care about the bottom line...money. You only get three paid holidays and no recognition program for those that work extra hours and extra hard. If they don't like you they will find any excuse to fire you.

Doesn't Recommend

Ju1986

Joined 3 years ago

No respect at all for candidates that they show interest in. I had to wait up 5 weeks for a second interview, unhappily I was never contacted by a H.R manager, instead, one half a friend of mine used to call me and update me about the hiring process, which sucks because this friend was very irresponsible delivering messages from the manager to me.

The H.R was unaware about the total 3 interviews I' ve had. I called one manager who was very rude on the phone and I was told that he hired an internal candidate.

Recommends

nospamatol

Joined 4 years ago

Good by Utah Standards. The people of Utah are rightly proud of this hotel as it is the best they have. That's not saying much. It has no serious competition in state. If you come in from the mountains or the desert for your honeymoon or other special event, it will bl*w your cowboy boots off. But if you are an experienced and informed traveler..... and if you have stayed at REAL 4 and 5 star hotels, this hotel is nice to look at and is built of fine materials, however.... you always have the feeling that they are trying too hard to clone the real thing. Amenities close early. Utahns are still uptight about liquor and s*x. These attitudes permeate your visit in and out of the hotel. The TV offerings are well-screened so as not to be offensive to the temple crowd. And the local gentry's attitude about all these things (including this review) would be: "So what? That's the way we are and if you don't like it, go somewhere else. We don't need your kind around these parts." So, Paris it is not.

As an example, the first time I tried to post this review, it was rejected because it contained the words "bl*w" as in "bl*w your socks off", and "s*x" (missing letter e). Pretty racey, eh?

But the Grand America isn't terrible as poseurs go. Be prepared to spend a lot of money for a paper-thin veneer of luxury and back-country service.

Recommends

jadenslc

Joined 5 years ago

Ok hotel in a city with not many choices. I like to spend a romantic night with my wife someplace special once and a while and we tried out the Grand America. There aren't alot of choices in SLC or Utah for that matter, so with that said, this is probably your best bet. I splurged for a suite and was very disappointed. The shower was so tiny, the toilet room was bigger than the shower! Granted the bathrooms are nice and well done, but I can barely move in the tiny shower! The room was so/so, nothing horrible, nothing great. Not that I was there to watch tv, but they were in odd locations that made it difficult to see. The room with the bed was very tiny. Breakfast room service was HORRIBLE! I got an omelette, with some of the most disgusting cheese I've ever seen in my life, the fruit plate was so sad and small, and my wife's oatmeal looked disgusting. I never go out for breakfast when staying in a hotel, but I would rather drive 30 miles than eat their room service again.

Doesn't Recommend

slcbride

Joined 5 years ago

Poor customer service. This hotel is beautiful - marble bathrooms, large open rooms, gorgeous wallcoverings, fabulous lighting, etc. However, their customer service leaves much to be desired. Their event planners are unfriendly and difficult to work with. Planning a party should be a happy and fun thing; when plans change, event planners need to realize that their job is to make one want to return and schedule an event again and encourage future clients to book these rooms. I found this not to be the case at this hotel and would not recommend it for events.

Doesn't Recommend

havanavanna

Joined 5 years ago

Horrible Customer Service!!. The hotel's event planners are horrible to deal with here.

I've helped plan many parties in my career -- and this is a first for me. I've never seen a hotel treat their soon-to-be guests with such disdain and rudeness. I've been to many events at lesser (and a lot nicer, too) hotels than this around the country and gotten much better service. They are NOT easy to deal with and have given us all a headache.

Maybe they thought this was a one-time shot with me so they didn't care if they got my business. I'm glad to say that they're right -- this is it. I will not host an event here as long as I can help it.

What's so sad is that we were all so excited about this hotel. We had heard other great reviews so we thought it was a win-win here. Instead, it has been anything but that. It's been surprisingly very bad.

I cannot recommend this hotel for anyone thinking of throwing an event. Save your time, money and Advil!! Go elsewhere!

Doesn't Recommend

pabomome

Joined 5 years ago

Not so Grand. The massage I received was very good however the front desk staff of the spa needs to learn how to act like professionals, they were too busy with personal games and interests to pay proper attention to clients. The changing area is tiny for such a huge locker room, shower was small and very average. The only thing grand about this spa was the name.

Recommends

lindseyrocksursocks

Joined 6 years ago

Great Getaway!. I live in salt lake, and i recently stayed here with my boyfriend for a romantic evening. it was amazing. the room was beautiful, the property is amazing. all amenities went above and beyond my expectations.

the room rates are very high, and be prepared to pay money for everything. but it's worth it.

the location is even nice. we were able to catch trax right outside the hotel and get dinner and go to a show.

it was a great night. :)

Recommends

tkap0

Joined 7 years ago

Nicest hotel in Salt Lake. The Grand America and its sister hotel, the Little America are two of the nicest hotels in Salt Lake. The Grand America is a five star hotel with prices and service to match.