3960 South Highland Drive, Salt Lake City, UT | Directions 8412440.686009 -111.844715
Mon-Fri 10am-7pm, Sat 10am-6pm
Worst customer service ever – I ordered a sectional (very expensive), and was quoted 12-16 weeks. 14 weeks in, I was told that it would ship any day. Two weeks later, I was given a firm shipping date. That date came and went. At 19 weeks, I spoke to the manager, Todd Lofgren. While I waited on the line, he called the manufacturer. He told me that it had shipped and that he would try to get tracking info and call me back the next day. Never called back. Two days later, I called and he said he couldn't get ahold of the shipping company. I flat out asked: had it been ordered? "yes"; was it made? "yes"; has it shipped? "yes". A week later, talked to Todd again. He said he couldn't get shipping info because it was the manufacturer's shipper, not theirs. He even called down to the receiving dock to check if it had arrived.
At 22 weeks, talked to owner. Owner said I must have misunderstood. It never shipped. It wouldn't ship for another week. They had to wait until their truck was full, but it would ship directly here. How can you misunderstand "yes, it has shipped" and from the guy who handles all of the ordering.
Great customer service, quality furniture – I was totally impressed by Lofgren's. Their staff was top notch and extremely helpful. I was one who special ordered an item and had exactly what I ordered in just a few weeks. I will surely return when we need more furniture. In the meantime we'll enjoy our comfortable sectional sofa!
Below expectations for custom orders – Unless they have product in inventory at their warehouse, never order from them! I "purchased" some furniture from Lofgren?s over 6 months ago that they said would take 4-6 weeks for delivery. Every time I call they say it's on the water and will take another 2-3 weeks until it arrives. After my last call when they said another 3 weeks I finally cancelled my order and found something else even better at another company that will be delivered to my house in 7 days. Not only were they giving me the run-around on my order but the sales staff including management are completely indifferent whether you order something from them or not.
Quality, stylish furniture at reasonable prices – I'm impressed with the quality of the furniture sold at Lofgren's, and the prices are reasonable compared to other furniture stores. The furniture is solid wood, covered with quality upholstery, and the salespeople are helpful and informative. We are a young family, and we finally found the contemporary furniture in a style that we enjoy that is durable enough for our family at Lofgren's. I expect this furniture to last a lifetime.
A classy choice for consumers with contemporary taste.
– The Scene
Lofgren's exhibition space is a little more on the traditional side, with a sunlit showroom up top and a dimly lit overflow area down bottom. But the furniture itself is exquisite. European in design (most of the pieces come from Scandinavia), every object is made from solid wood or genuine leather. Fortunately the quality factor does not reduce the fun factor. You'll find plenty in the way of '50s chic and modern chrome.
Lofgren's is great for larger items like sofas, dining tables, bedroom sets, desks and armoires. There's also a really cool selection of occasional tables, chairs and even barstools. Watch for the occasional crazy accent item, like the psychedelic daisy bouquet.
This place is a bit too expensive (and color coordinated) for the Gen-X crowd. You'll mostly see professional types with disposable income.
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