Desert Edge Brewery

11/20/09

Horrible All Around

by jrschultz99 at Citysearch

I have been in the restaurant business myself for over ten years, and this was one of the worst experiences I have ever had in a restaurant. When we got there, we had to sit in a certain section of the restaurant based on what we were drinking, even though we weren't sure what the rest of our party (who hadn't arrived yet) was opting for. I asked for separate checks and the waitress responded "NO" with no explanation, even though we had multiple people leaving at multiple times. She then provided the worst service I have ever received, going at length to even bump my chair every time she walked past. In the end, she had the audacity to add gratuity to the bill without telling anyone at the table, hoping she would fool us into tipping extra. This not only is discourteous, it should also be against the law to not disclaim additional charges. I will never return and encourage all to follow suit.

• Pros: None
• Cons: All

01/10/09

Lack of service

by BranJo at Citysearch

We went on a Friday night, so it was kind of crowded. With our large group and someone under 21 we had to sit on the upper level, not a problem. What became a problem was our waitress. My order was wrong and she took forever with drinks (beer, soda and water). The second problem was our bill. We had a large group and they don't split checks until you pay. Being the last ones in our group to pay we told what we order, paid and then were told there was still money remaining and had to pick up what was left. The cashier didn't have a method for keeping track of what had been paid for by previous members of our group so we didn't know where the mishap happened. Because of this we ended up paying double our bill. When you don't split checks from the beginning you really need to keep track of the bill then as people pay. They were very disorganized and had no explanation except that we owed the rest since we were the last to pay. The food was good and reasonably priced (alcohol seemed over priced $8.50 for a mixed drink), but the bill situation and service lacked.

• Pros: food, pricing
• Cons: service, bill handling

11/21/07

Rare Roast Beef is excellent, many other items can be skipped...

by conniecorleone at Citysearch

Try the rare roast beef--it's great. French onion soup is also excellent. However, the daily pasta specials and the quiche both lack flavor. The burger and sandwiches come with chips (no fries?). The staff is friendly and helpful.