Magleby's Restaurant
Provo, UT 84604-5575
Phone: (801) 374-6249
User Reviews for Magleby's Restaurant
04/01/2008 Posted by bearbillions
We have eaten here many times in the past and tonight was a whole differant experiance. We ordered and received our food fairly soon and the food tasted good. It was with our check that things fell apart. We were using a discount card and when we requested our check the discount card was taken. We waited at least 10 minutes before the waitress came back with the actual check. We noticed that the discount was not given and asked about it. She left the table and said that she would take care of it. At least another 15 minutes went by and we were still waiting for the receipt. She finally came back and said that she had lost our discount card. We asked to speak to the manager at that time. The manager came out and said that he would still honor the discount and wanted to make it right by offering to comp our drinks. My husband asked also for a slice of cake since the wait had been so long. The manager agreed and said he would be happy to do that for us. He came back a few minutes later and said the drinks were comp enough and that they would not give us the slice of cake. Ok..... I know that it is not that big of deal but, to say ok to the cake and then come back and say NO CAKE FOR YOU, we thought was really petty. I can see if we had asked for our meal free or something extreme but a piece of cake!!! How much does that really cost them? On the way out my husband asked to talk to the owner and this is when we found out that Doc is not the owner anymore but it is his son. The owner was very rude when told about the situation and did not care to have us leave on a good note even though he was told we would not return due to the poor servcice we received. Doc would have never treated us as just customers, we would have been treated as guests! Not recommended with the new ownership!
Pros: Location
Cons: Service, Ownership
12/29/2007 Posted by mooshagirl
Well, first off I'd like to tell you about the oysters, especially considering this is supposed to be an oyster bar, but unfortunately our waitress never brought them to our table. And that was just the beginning of an entire meal of mistakes from the waitress not asking which side dish we wanted or which salad dressing when taking our order, forgotten side dishes, undercooked chopped sirloin that was taken back to the kitchen and never returned to our table, etc... We finally were fed up and complained to the manager, who to our dismay, looked about 21, had bright red hair dye on portions of his head and very disheveled clothing...very unprofessional. He apologized for the terrible service and gave us some gift certificates, but I doubt we'll even return to use them. If the food had been excellent, it would have made up a little for the terrible service, however, the food was not very good either. The lettuce on the fish tacos was brown, the chopped sirloin was drowned in grease, the chicken pesto special had no pesto flavor at all, they were out of romaine lettuce for the blackened chicken salad and the cake, which they are supposedly very famous for, tasted stale and dry, like it was from the day before and had been sitting out. There was nothing special about this place and from the experience we had, we won'te be recommending it or returning there.
Pros: Good location.
Cons: Terrible service, mediocre food.
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