Party Land
Provo, UT 84601
Phone: (801) 373-3061
User Reviews for Party Land
08/27/2008 Posted by rockwoodchev
I recently rented a small PA system. I picked it up on Sat morning. I should have had it back Monday by 9, but it was shortly after noon on Monday that I was able to get it back. They charged an entire extra day and kept citing "You clearly understood the policy since your signature is right here". I was never told about the details of the agreement and was demeaned and made to feel stupid that I should have understood, since I had signed it. This enforcing of a policy when clearly the dictates of customer loyalty (much less customer sat) would have been easily demonstrated have cost them many future rentals. I encourage everyone to find somewhere else to shop from. If you do rent anything from them, I advise you to read carefully the contract as they will do anything possible to use it to their advantage.
