Lola Bella Boutique

11/04/09

Awesome merchandize and customer service

by wynnson at Citysearch

I was looking for a pair of these specific Ugg boots, my wife could not find them anywhere else, including Nordstrom. We were able to find them at Lolabella Boutique, located at the Gateway, sale associate was so awesome, she was able to transfer the right size and we came bought them. We were thrilled. Thanks Lolabella!

• Pros: best shopping experience

01/07/09

Extrememly Poor Customer Service

by WendyThom at Citysearch

I don?t think I?ve ever received such poor customer service and been treated as unreasonably as I did at the Lolabella Boutique in Fashion Place Mall. After being told by a sales associate via phone that I could return an item I received for Christmas, I went into the store the next day and the two sales girls (Maddie and McKenzie) refused to honor the return. I was discontent with the way the two girls were handling the situation and asked to phone their store manager. Quite surprisingly, upon speaking to Kristen (manager) I found her to be just as unpleasant and unreasonable. She refused to accept the return nor offer store credit, even though the item was in new condition and I had my receipt. Poor conduct like this leads me to believe this is a primary reason that Lolabella is struggling to keep their doors open. I would advise all to shop at retailers like Nordstrom instead of this boutique. Nordstrom offers the same products and treats you as a respectable person.

01/09/07

So Frustrating!

by maggiemoo1 at Citysearch

This store offers high priced items and no customer service. The sales persons hang around talking personal stuff while their customers are trying to catch their attention. I stood right in front of them waiting for someone to help me and finally walked out.