Holladay >Dragon Diner
The food is good but there is an Asian woman at the counter that couldn't smile if it killed her. She acts like she hates her job or thinks the job is beneath her.
They have good food. That's not the problem. The manager and employees there are RUDE. Called to ask if I could get chicken fried rice instead of ham fried rice. The manager said no because it was too much work (Exactly her words). I asked if they could do it even it I paid extra. Nope. Not budging. I told her that was bad business practice and her response was, "I don't care. It's good food." They simply don't give a damn about their customers. All they care about is making a buck. Unfortunately I will be finding a new Chinese restaurant. I simply cannot support that kind of hostility towards customers.
Delicious food!. I have tried many Chinese restaurants over the course of my life. Yet, my experience with Dragon Diner was no other. The waiters and staff are the most friendly people. The food is delicious, especially the Pon Pon chicken. The food possess an excellent savory taste with a punch of spiciness. I will be going back many times to this restaurant. The only drawback to this restaurant is they are closed on Sunday.
We have always had a pleasant experience at The Dragon Diner, the food is great and the service awesome. At any rate if anyone were to complain about his establishment, would have to be on drugs, or needs their head examined.
Pros : Yes they are Pros
Cons : Closed on Sunday
Dragon Diner may have fresh food, and it may be good, but as my fiance and I found out tonight management has absolutely no customer service skills, or willingness to make things right for an upset customer with a legitimate complaint.
We ordered over the phone off the menu listed online featuring a "family dinner". While I fully accept the responsibility of not asking how many a "family dinner" would feed (a point the manager insisted on repeating), it is well known that any restaurant advertising a "family dinner" would start with feeding at least two people. The menu does not say how many it feeds, but it also does not say it is a combo meal, combo plate, dinner special, or otherwise.
Imagine our disappointment and surprise when the fried rice, and egg roll that came with it, was for one. Not a family of at least two.
I called Dragon Diner and asked how much an extra order of egg rolls, and side of friend rice would be and that I would be happy to pay for the order if they could deliver it. I was put on hold, and then told the manager said I could only have something delivered if I spent $14.00 or more.
I complained, and stated that I would be willing to return my order and go somewhere else. The young gentleman on the phone was at least polite, apologized, but stated this is what the manager told him. I asked him to please put in the order, and I speak with the manager when I got there.
The manager - a woman who's name I did not get - was all too happy to argue with me that it was my fault for not asking how many a "family dinner" fed, as they don't know how many I'm feeding. I agreed with her, but a family does not consist of one. A family consists of at least two, and advertising something as a "family" would lead one to believe as much.
After arguing technicalities a few times, I told the manager that the bottom line was she has an upset customer, and how was she going to make this right? Or, would she rather I remain an upset customer and return my order and get my money back? She repeatedly skirted that issue to continue to argue that it was my responsibility to ask, and that because all of her other customers ask how many a "family dinner" feeds then I should have known to do that too.
I offered two more times, what she would be willing to do to work with me to make this right, or I would return my dinner. Same broken record argument from her.
So, I did just that, got my money back, and I will never order for The Dragon Diner again. Which is sad as I have been a customer for a couple of years now, but I've always eaten at the restaurant as one. Or with a large family party.
And, I must point out one more argument. If The Dragon Diner customers have to ask how many a family dinner feeds, should that not point to the fact that the "family dinner" menu item is not clear?
Beware, if you eat here, that you will have to ask questions about everything on the menu, as management will assume you already know, and will not work with you at all if you are upset. Especially if they can make it your fault.
Oh. Also, as the manager was issuing my credit a couple who had come in and wanted to sit, came up and asked if there was anyone available to clean. I looked around and every table was covered with rice, or empty plates. The place was a mess. Clearly this woman should not be in the restaurant business.
Excellent Food. Dragon Diner has to be the best place for Chinese food! We recently had take out, and the sweet and sour chicken is amazing! The chicken isn't the little "nuggets" like the other establishments serve. The portions are also huge for the price. I would recommend this place to anyone!
wow thanks for the great food. this is a great little chinese place. not only are they very nice, the food is excellent. reminds me of the old asian star before they moved to there new location. we took out food for 12 people for a party and everyone was truly amazed at how great the food was. thanks again
The Best In Utah. I have been to pretty much every chinese place in and around Salt Lake, I started going there 4 years ago and still have not found a better place!! I've tried about everything there, never had anything bad yet. I tend to go with the spicer foods. The people that work there are very nice, service is always great, the delivery is always on time and food is still hot. I have brought people there over the years and everyone falls in love with the place!
Best bang for your buck. I love the Dragon Diner! I have eaten at most of Salt Lake's chinese food restaurants and this is the best takeout. The General Tao's chicken is the best in town. I also recommend the sweet and sour chicken and the snowball shrimp. I wouldn't receommend eating there as the atmosphere isn't much but if you do the service is good. One order of the General Tao's chicken costs about $8 and it is enough for two people. You will not be disappointed!
Can't go wrong.... Dragon Diner fits the category of "great Chinese food". Little World is still my preferred restaurant, but thats where my wife and I disagree. We ordered take out so I cant comment on table service. My wifes very particular about de-veined shrimp, which is available. The hot-and-sour soup was just average for me; theres no corn starch so its a little watery, and it was pretty mild in the hot and the sour category. The black bean vegetables were excellent, however. Perfectly cooked vegetables with nary a blemish. My wife preferred the shrimp with lobster sauce, complete with the de-veined shrimp. This place also uses MSG, but you can request that it's not added to your meals. Overall: great value, great flavors (except for the hot and sour soup--which I had to take a point off), and a great place for Chinese food.
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