The Carpet Guy

Doesn't Recommend

Shelly S.

Joined 1 year ago

HORRIBLE CUSTOMER SERVICE & FOLLOW-UP!!. We did business directly with the owner Gary Penrose, who we met the first time we entered his store. He was very helpful in the store and eager to do business. We felt good about the bid he gave us and proceeded to purchase flooring with installation. That's when things changed... the installation was delayed, the appropriate measures were not taken to prep our floor for tile, installation guys used existing materials which were supposed to be replaced and we were not given a credit, carpet installation took much longer than necessary or what was promised, COMMUNICATION WAS POOR, we called several times to schedule, we spoke to Gary directly about problems after installation (cracked grout) that took 6 WEEKS to resolve!! The entire process became a hassle. I WOULD NOT RECCOMMEND THE CARPET GUY!!

Doesn't Recommend

Bishop84084

Joined 3 years ago

Untrustworthy Business!. I did business with a guy named Dan at their location on 6210 South 3200 West. They misrepresented measurements so when I went to install it would not work for my home. When I called Dan and explained the measurements are wrong he said "what do you want me to do about it". When I asked to do a return and get my money back he said no way and hung up on me. We are trying to contact the owner to settle this but have had no luck. They falsely advertised and now I am stuck with something I can't use.