To reach a great result you have to have good communication skills, which is what I found with Scott Hale. They are quick to fix the problem and know a great deal about their jobs.
Scott Hale's tech was very thorough and professional. I plan to buy their combo deal in the near future.
They've been to our house a few times. The techs really care and make sure we are informed about the work they do and are satisfied. The lady I've talked to on the phone to schedule appointments is great too!
Very professional. They did everything they could to make sure we were satisfied. Very pleased with them and their quality of service.
I had an emergency when my heater broke and these guys came out on an already busy day to fix it. I really appreciate everything their staff did for me. Great serviceman too!
I will use this service again because it was more than expected. Daniel Scott is a first-rate craftsman and representative for the Hale Co.
The technician was very friendly, but totally ripped us off! The only reason we used their company was because there was a furnace tuneup deal on living social. The technician checked everything, but told us we needed a new flame sensor. Before I knew it, he had pulled out a new one and installed it (which took about 30 seconds) and charged us $119. This was supposedly the "member pricing discount", whatever that means. We could have easily bought the part for $16.50 online and installed it ourselves. We tried to contact management to complain, they put us off for a couple days, and then "generously" offered to give us a $50 refund. While we were grateful to get some money back, that is still a $52.50 charge for something the technician did in 30 seconds that we could have easily done ourselves. Ridiculous! I would never recommend them to anyone!
Thank you for handling everything with such professionalism! From the receptionist, to the bid work, to installation; everyone was such a pleasure to work with!
Great rep! He was polite and clearly explained everything.
Delightful! Patient and kind. Explained everything I needed to know. Very professional!!
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